Provides customer service using proper selling techniques; GUEST service model, and product knowledge:
G reet and customer contact
U nderstanding customer's needs
E ducating the customer on product features and benefits
S olving customer questions
T ransact by suggestive selling, building the sale and multiple selling and closing the sale.
Develop product knowledge of store merchandise. To include:
correctly measuring and fitting the customer to appropriate NB product
communicating current store promotion and correct price
reviewing features and benefits
Keep floor area neat and organized. This includes:
stock and inventory functions (labeling and price marking items)
merchandising apparel as needed
organizing and fill sales floor to maximize selling
Perform cash register duties using POS procedures:
accurately follow company and retail division procedures to handle payment transactions (Open, Maintain, and Close Cash Register)
educate customers on MYNB Loyalty program and maintain minimum 25% loyalty conversion rate
obtain management approval for specific transactions, as instructed
package merchandise appropriately
inform customer regarding exchange and return policy
Protect Company Assets by greeting customers; attach and detach security tags (if provided)
report shrinkage and security violations
monitor floor merchandise
Demonstrates personal responsibility for safety – follow safety regulations, including:
proper lifting procedures
reporting in a timely manner all accidents and near misses
ensuring the maintenance of a clean and organized work area – sales floor, stock area, office
Performs other duties as required.….
REQUIREMENTS FOR SUCCESS
Flexible work schedule includes weekends and holidays.
Ability to perform basic math and have basic PC and/or cash register skills.
Past retail experience desirable, but not necessary.
Must demonstrate strong customer service skills, good verbal communication skills and enjoy working with the public.
Demonstrated ability to work in a team environment.
Ability to lift 15 - 40 pounds.