Assistant Store Manager

T-ROC - Palo Alto, CA2.6

Full-timeEstimated: $45,000 - $58,000 a year

T-ROC is proud to have been asked to asked to partner with SAMSUNG and operate the first SAMSUNG U.S. retail stores. We successfully completed opening the first 3 in NY, California and Houston, with our 4th store in Palo Alto, California, Stanford, opening in December 2019.

The Incredible Opportunity

The SAMSUNG Experienced Assistant Store Manageris responsible for delivering “OFF THE CHARTS” expertise, professionalism and excellence for our 4th monumental Samsung location in Palo Alto, California. As a Samsung Store Manager, you will be part of the leadership team, helping to build a best in class, high perforning team.

The T-ROC/SAMSUNG Assistant Store Manageris one of three that are responsible for assisting the Store Manager with the management of the day-to-day operations of the location and will contribute to the overall success of the store. This role will have oversight of the operations, training, sales and compliance within the location and will be responsible for promptly addressing any gaps with the store leadership.


Three years or more of experiencemanaging a high-volume fashion retail store with experience required in the consumer electronics, high end retail, or telecommunications industry preferred
Previous management experience in one or more retail disciplines including sales management, merchandising, operations, inventory/asset protection and/or customer service.
Previous success managing high visibility/flagship retail locations is strongly preferred
Previous experience opening flagship retail locations or remodeling flagship locations strongly preferred
High school diploma or equivalent required; Bachelor’s a plus
Duties and Responsibilities

Accountable for meeting and exceeding goals for customer experience and reputation, store revenue and profitability.
Contributes to the development, design, and implementation of complex store role outs.
Assist the Store Manager in the development and deployment of retail flagship playbooks, and contributes to the overall success of future store openings.
Assist in the development of best in class retail operations and experiences in a highly competitive landscape
Identifies and resolves store issues, informing or escalating as appropriate to field leadership or corporate support teams.
Drives operational compliance of back office processes, procedures, and policies with associates; informs store operator of any gaps in compliance and performs follow-up to ensure opportunities are addressed.
Responsible for ensuring that all associates are highly knowledgeable on Samsung products and services; ensures associates possess the soft skills necessary to educate and empower consumers.
Models effective sales and support behaviors by spending time on sales floor; observes associate/customer interactions and provides in-the-moment coaching or recognition accordingly; performs role plays with associates to demonstrate “what good looks like”
Responsible for ensuring location maintains store standards for merchandising, product functionality, asset protection, and safety; ensures store merchandising and marketing resets are executed according to standards and guidelines; performs basic fixture and display troubleshooting; ensures any malfunctioning displays are replaced in a timely fashion
Proactively identifies opportunities to improve store operations or customer experience and develops solutions with key stakeholders.
Develop and drive best practices to improve sales or profitability and shares those best practices with peers and stakeholders.
Responsible for ensuring store’s weekly labor schedule is within allocated labor budget and daily staffing levels are aligned to anticipated business needs.
Provides critical insight into trends in customer sentiments towards the Samsung brand as well as identify any opportunities or competitor threats in the marketplace to program stakeholders.
Responsible for ensuring all escalated customer service issues are resolved.

Skills and Attributes

Demonstrated strong written and verbal communication skills including a proven ability to write in a clear and grammatically correct manner.
Highly effective facilitation skills with the ability to provide relevant examples to leadership at all levels within the field sales team organization.
Communicates with senior leadership without undue tension or nervousness.
Ability to understand the meaning and implications of KPIs and ability to use business analysis to generate, evaluate, and act on strategic options and opportunities.
A positive “Solve for Yes” attitude, and solutions-oriented approach to business
Excels in judgement for balancing competing priorities and advance the initiatives/projects with the highest impact to the business.
Breaks down projects into appropriate indicatives and actions with relevant milestones and timelines. Focuses on highest priorities and sets aside less critical tasks.
Works cooperatively with others across the organization to achieve shared objectives.
Highly adept at influencing change without direct management oversight or authority.

T-ROC, a premier wireless sales organization known for its expertise in technology and proven partnerships with the biggest brands in the world, can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow and exciting new advancement opportunities. Listed on Inc 500|5000’s fastest growing companies in America and on SFBJ’s best places to work.

The movement and transportation of equipment most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines.