OB/GYN Receptionist-Full Time

MMClinic - Murfreesboro, TN

Full-timeEstimated: $45,000 - $57,000 a year
Policy Name Call Center Representative Job Description and Responsibilities
Department OB/GYN
Effective Date
Last Revision
Policy Owner Clinic Manager

Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
Procedure: The job description and responsibilities are defined for Call Center Representative in the OB/GYN department at Murfreesboro Medical Clinic below:
Job Title OB/GYN Call Center Representative
Job Description
To provide patient care support for OB/GYN or clinic-wide, when requested. Call center representatives must adhere to all policies and procedures of MMC and meet the needs of patient in a teamwork approach.

Working Conditions
Work is performed in an
office setting and involves frequent telephone contact, as well as
face-to-face communication with patients. Interactions with others in
constant and interruptive. There is possible exposure to communicable
diseases, toxic substances, bodily fluids, and other conditions common to
medical practice. Varied activities including walking, bending,
reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting
for extended periods of time may occur. Also, occasional stress from
multiple responsibilities.

Job Responsibilities

Represent MMC in a courteous and professional manner

Greet guests and incoming calls in a polite, prompt, and helpful manner

Take accurate messages which include all required information

Be at your workstation on time and prepared to start the day

Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients

Provide prompt, efficient, and accurate patient service

Answer incoming phone calls in a professional and timely manner and maintain a daily call log.

Verify/update patients’ demographic data.

Schedule/re-schedule urgent and routine patient appointments and lab work.

Send and document detailed accounts of patient contacts to appropriate persons.

Retrieve voicemails and telephone messages left after-hours and forward information/requests to appropriate persons

Triage nurse to refill appropriate medications, answer clinical questions and relay diagnostic testing results to patients if able/comfortable/appropriate.

Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach

Keep clinic and work area clean and sanitized

Utilize computer to schedule appointments and procedures

Be knowledgeable and adhere to OSHA guidelines and MMC policies and procedures

With instruction, perform other duties as required or assigned

Required Skills

Excellent customer service skills

Strong skills in communicating effectively with co-workers, providers, and patients

Ability to conduct daily functions in an appropriate, professional, and compassionate manner

Ability to manage/prioritize multiple tasks in an efficient and timely manner

Teamwork attitude

Flexibility to respond to changing demands

Ability to react calmly and competently in stressful situations

Effectively utilize computer systems and programs that are necessary to complete daily tasks

Appropriate assessment and assistance techniques

Education/Experience Requirements
  • High School diploma or successful completion of GED program
  • Experience preferred but not required
MMC Vision, Mission, and Values
Our vision is
to be a leading contributor to community health through participation in
programs that promote wellness, facilitate diagnosis, and enhance treatment
of disease.

Our mission is
to foster continuous improvement in community health through the delivery of
quality, accessible medical and surgical care in a cost-effective manner to
the residents of Middle Tennessee.

Our values guide
our actions as we strive to carry out our mission.
A progressive
approach to advances in medicine and changes in
the health care delivery system
Responsive to
patient and community needs
Collaborative with
other physicians, hospitals, allied health providers and the community in
improving health care
Professional, ethical and
socially responsible
Team-oriented management
and leadership
A positive,
open and responsive work

  • This description is intended to provide only
basic guidelines for meeting job requirements.
It is not intended to serve, as an exhaustive list of all duties,
skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve