Service Desk Analyst

Sigma - Phoenix, AZ3.7

Full-time

Sigma is a global food company that is dedicated to the production, distribution and sales of refrigerated and frozen products such as cold meats, dry meats, cheese, yogurt, prepared meals and beverages. We have a strong diversified portfolio of well-positioned brands that market in the countries where we participate. We operate in 69 production plants, serving more than 590,000 customers in North, Central, South America, the Caribbean and Europe.

Working for Sigma is like working for a family-owned business, we believe in taking care of our associates so they will be dedicated to producing high quality products. You are not just applying for a job, this is the start to a new career whether your path takes you to the corporate headquarters or within the food production and distribution side of the business.

Position Summary

Provide technical assistance and support related to computer systems, hardware, or software to include but not limited to, respond to queries, run diagnostic programs, isolate problems, determine and implement solutions.

Essential Job Functions

 Provide helpdesk support and resolve IT related problems to the end user’s satisfaction.
 Monitor and respond quickly and effectively to requests received through the IT helpdesk.
 Create technical training manuals to document internal procedures for computer users and related technicians.
 Install, test and configure new workstations, peripheral equipment and software.
 Run diagnostic programs to resolve problems.
 Manage PC setup and deployment for new employees using standard hardware, images and software.
 Maintain inventory of all equipment, software, and software licenses
 Modify configurations, utilities, software default settings, etc. for the local workstation
 Make recommendations for the planning and development of procedures for carrying out server and computer system maintenance duties to ensure that standards for delivery and quality of work are followed.
 Apply server system patches, maintain backup schedules, test recovery procedures, monitor system logs, maintain data files, and participate with performance tuning.
 Create AD (Active Directory) accounts, Exchange mailboxes, and other enterprise server applications in collaboration with the System Administrator
 Participate in managing DSD systems infrastructure (printer servers, DHCP, DNS, Storage, etc.).
 Participate with set-up maintenance of desktop and notebook computers, printers, network and application servers, and with onboarding of new users.
 Other duties as assigned.

Minimum Qualifications

 Bachelors in Information Systems, Business, Communications or 4 years of Technical Experience in related field
 A+ Certification
 Experience with Basic mobile device troubleshooting (power cycle, version check, hardware check, etc.)
 Experience troubleshooting Microsoft Programs: Excel, Outlook, and Word
 Experience working with and troubleshooting Exchange, Lync Management console, MS Access, and Visio and VMWare
 MCSA, MCSE, MCP, ITIL, Security + or Network + Certification
 Experience with mobile device troubleshooting (configuration changes, downgrades and upgrade of software, etc.)
 Excellent written and verbal communication skills
 Well-developed problem solving skills
 Ability to meet deadlines without compromising close attention to detail and accuracy
 Ability to lead and effectively communicate with technical and non-technical staff across multiple disciplines including officers and executives

Preferred Qualification

 Bi-lingual in Spanish

Physical Requirements

Frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery and automobiles. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. Must occasionally be able to move, transport, or reposition equipment weighing up to 80 pounds to mount and maintain servers and battery backup systems.

Come join our team of professionals! Sigma provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Sigma complies with applicable federal, state and locals laws, including fair employment practices and equal employment opportunity when conducting recruiting and hiring, governing non-discrimination in employment in every location in which the company has facilities.

Job Type: Full-time

Experience:

  • basic mobile device &/or mobile device troubleshooting: 1 year (Required)
  • microsoft suite troubleshooting: 1 year (Required)

Education:

  • Bachelor's (Required)

License:

  • A+ Certified (Required)

Language:

  • fluent Spanish & English (Preferred)