Service Coordinator

Townsend Energy - Manchester, NH4.0

Full-time$15 - $19 an hour

Service Coordinator – Manchester, NH

Job Purpose

Serve as a liaison between service technicians, customers, vendors and various departments. Provide administrative support and be involved in both the pre-service and post-service process. Help service technicians be more coordinated and precise with scheduling and delivery of service.

Our Goal at Townsend Energy: Exceed Customer expectations first time, every time!

Roles and Responsibilities

Help schedule, dispatch and coordinate all service functions between the technicians and customers.

  • Impeccable Customer Service at all times
  • Schedule Service Calls
  • Dispatch Technicians
  • Constant Contact with Technicians for on time service and needs of the technician and customer
  • Call ahead day before calls to customers to be sure they will be home
  • Update equipment records on customer accounts
  • Schedule Follow Up Work
  • Follow up phone call with customers to be sure everything is working properly after service
  • Reordering of parts and jobs
  • Receiving Inventory and insuring accuracy
  • Other duties and responsibilities as assigned

Townsend Energy Services offers an attractive compensation and benefits plan including:

  • Competitive Salary
  • Medical Benefits
  • Dental Benefits
  • Vision Plan
  • Life Insurance & LTD
  • 401K Investment Plan
  • Paid Holiday and Vacation
  • Accrued Sick Pay
  • Discounted insurance through our Townsend Insurance division for home, auto, renter's and recreational vehicles.
  • Discount on Townsend Energy products and services
  • Pre-tax Flexible Spending Account (FSA) for medical or dependent care
  • Group rates for elective insurance benefits - Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental.

Required Skills and Experience

  • High School Diploma (or GED)
  • Excellent interpersonal skills
  • Must possess strong communication, negotiating, and time management skills. Flexible Style; perseverance; action oriented; interpersonal savvy. Aptitude for problem solving; ability to determine solutions for customers, customer focused.
  • Microsoft Word; Microsoft Excel (helpful, but not required)
  • SalesForce (helpful, but not required)
  • Cargas (helpful, but not required)
  • Ability to work a full time schedule
  • Ability to work under pressure and still deliver world class customer service

Townsend Energy is a progressive, diversified Energy Solutions Provider serving MA, NH and ME. We are an equal opportunity employer.

Job Type: Full-time

Salary: $15.00 to $19.00 /hour


  • relevant: 1 year (Preferred)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

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