Service Technician - Full & Part Time - Winter Seasonal

Vail Resorts - California

Full-time | Part-time | Temporary
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Job Description:
Provide world class tuning and servicing of guest and rental equipment

Responsibilities include (but are not limited to):
Acknowledge customers quickly and courteously
Determine customer equipment needs
Complete accurate work order paperwork and prioritize work orders in an expedient manner
Serve as a knowledgeable resource to customers
Demonstrate a professional standard of customer service
Remain current on industry products and trends, and demonstrate knowledge of products
Protect company assets through loss prevention techniques
Service and repair customer merchandise according to established guidelines
Adhere to safety procedures regarding use of tools and equipment
Aware of department related pricing including any and all promotions

Service technician experience - preferred
Ski and/or snowboard tuning experience – preferred
Comfortable with use of power tools and machines – preferred
Able to problem solve – preferred
Comfortable in high intensity, time sensitive mutli-tasked oriented environment - required
Maintain a working knowledge of products and trends within the ski and snowboard industry
Previous retail sales and customer service experience - required
Strong customer service skills
Strong understanding on snowboard industry
Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
Commitment to exceptional customer service
Basic computer skills - required
Ability to work a flexible schedule; including nights, holidays and weekends – required

Benefits include:
Free Ski passes for employees and dependents
Discount lift tickets for friends and family
Free ski lessons
Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf
Medical, Dental, and Vision plans (full-time positions)
401(k) Retirement Plan
Excellent training and professional development

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 171765