Program Office Administrator – Children & Youth

Montgomery County, Pa - Norristown, PA



Opening date: 3/6/2019 Closing date: Open Until Filled

COUNTY TITLE: Program Office Administrator – Children & Youth (Executive Director – OCY)

CODE: 6007


LOCATION: Office of Children and Youth

Human Services Center

1430 DeKalb St

Norristown, PA 19404-0311


WORK HOURS: 8:00 a.m. to 4:30 p.m. full-time

POSITION SUMMARY: The Children & Youth Program Office Administrator provides leadership for the County’s child welfare services office. Responsibilities include administration and oversight of operational, programmatic, budgetary and direct service functions to assure statutory and regulatory compliance as well as to implement best practices that assure that families are able to keep children safe and meet their needs, including the need for a permanent family. This is accomplished through delivery of direct services and an array of community provider agencies via service contracts.


  • Directs annual agency budgetary development, management and monitoring process and procedures. Applies historical analysis of expenditures and revenues, analysis of service trends and needs, and continual enforcement of cost control measures to maximize services while maintaining minimum share of County expenditures. Assures grant and revenue management and monitoring to maximize State and Federal reimbursement of funds and continuation of funding for special programs. Responsible for compliance with all related policies and procedures for documentation of operating expenses and budget reporting.
  • Oversees development of County Child Welfare budget for three county departments, including Children and Youth, Juvenile Probation and the Youth Center. Assures optimal levels of State and Federal revenues to achieve highest return on County expenditures through maximal utilization of State and Federal revenues available. Submits budgetary projections and documentation of need to State Department of Public Welfare and County Commissioners and maintains reporting on a quarterly basis.
  • Provides support to deputy administrators and upper level managers that assist over 13,000 families annually. Responsible for agency compliance with all state and federal statutory and regulative requirements. Participates in case reviews of complex cases involving legal/clinical issues, establishing internal policy and procedures for all agency staff and insuring adequate staff training and development.
  • Oversees all personnel administration, including interviewing prospective job applicants, decision-making on hiring, terminations, promotions, leaves and other actions, and administration of corrective and disciplinary action. Approves development and revision of internal personnel policy and procedures. Implements performance evaluations and performance objectives process. Responsible for management of total budgeted agency staff of 158, most of whom hold professional positions.
  • Effective personnel administration is essential to accomplishment of agency mission of delivery of quality child welfare services in Montgomery County. Maintaining high proportions of filled staff positions, and job satisfaction is essential to sustaining employment of experience staff and recruiting quality job applicants to fill vacant positions at all levels of the organizational hierarchy.
  • Assures quality programs and effective service array delivered in-house or through approximately 100 contracted provider agencies that support agency responsibilities. Participates in contract process for all Children and Youth services and, as appropriate, for jointly utilized (OCY and JPO) child direct and placement services vendor agencies. New contracts are established, as needed, through the year. Quality service reviews are held periodically.
  • Meets with a wide variety of lay and professional groups and organizations related to child welfare functions, to promote collaboration in meeting the needs of County children and families. Participates in regional and statewide workgroups and advisory groups to implement statutes and new initiatives, to analyze systemic issues and advise on best practice implementation.
  • Administrates development of various planning activities, annual Needs-Based Plan and Budget and data evaluation, trend analysis and reporting for budgetary, performance and program planning purposes. Documents community needs through information gathering, analysis and application to administrative evaluation. Documents effectiveness and efficiency of service delivery to County residents and proposed plans for best practices.
  • Interfaces with County Solicitor’s Office staff assigned to provide departmental representation under a variety of circumstances including but not limited to Dependency and Orphans Court proceedings, personnel matters, purchase of service contracts. Coordinates departmental Legal Team activities consisting of assigned Assistant Solicitors, paralegals and legal secretary. Works with all administrative branches of the Court of Common Pleas regarding matters impacting children and their families. Participates on statewide workgroups and committees related to compliance with statutes, rules of court and best practices. Coordinates training for legal team members.
  • Collaborates with other County departments involved in development of human services planning and service delivery. Interfaces with vendor agencies, community organizations and consumers in strategic planning activities and coordination of resources to meet public expectations and needs. Coordinates resources included in strategic planning and service delivery to meet goals and objectives for the County’s human services system.


  • Knowledge of practice and principles of public administration and human services administration
  • Knowledge of child welfare system practice and principles, and application to public and private agencies and institutions
  • Knowledge of statues, principles and practice related to personnel administration and management
  • Knowledge of principles and practice of business administration
  • Ability to gather, correlate and evaluate information and to devise solutions to administrative problems
  • Ability to collect, correlate and evaluate administrative problems and procedures and to use data in strategic planning
  • Ability to establish and maintain effective working relationships with all levels of agency staff, other administrative officials, the professional community and the general public
  • Ability to clearly and concisely express ideas and information, orally and in writing
  • Knowledge of specific social, economic and health problems affecting children and families and available resources related to child welfare service delivery
  • Ability to exercise judgment and discretion in interpreting and implementing agency, County, State and Federal policies and procedures
  • Knowledge of current and proposed statutory governing provision of services to children, youth and families and awareness of proposed initiatives for service delivery
  • Leadership abilities to support continued staff development, to initiate change and motivate staff to adopt and implement new ideas
  • Knowledge of County level trends and needs
  • Mediation and negotiation skills


  • Masters level degree in Human Services, Social Work, or Public Administration, supplemented by a minimum of ten years of experience in a large public child welfare agency which includes substantial background in budget, personnel and program administration.
  • This position is subject to mandates requiring Child Abuse, Criminal History, and FBI Clearances for employment.
  • Pennsylvania residency is required.
  • Promotion is not subject to provisions of a collective bargaining agreement.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

  • Move about the office environment
  • Communicate well written and orally
  • Apply decision making techniques and make sound judgment related to child safety and wellbeing
  • Lift approximately 30 pounds 5% of the time including infants, children, car seats, case records and a child’s belongings.
  • Ability to travel throughout County, Region and State approximately 20% of the time. Must work after regular work hours 25% of the time and be available to attend special evening and weekend events and meetings.

EQUIPMENT NEEDED: Must have automobile in good working condition with Pennsylvania driver’s license and adequate insurance coverage.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.


County of Montgomery

Department of Human Resources

PO Box 311

Norristown, PA 19404-0311

(610) 278-3052

If you are contacted for an interview and need accommodations for the interview due to a

Disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

If you need help to fill out this application form or during any phase of the application, interview or employment process, please contact Human Resources or the Hiring Manager of the department.



Job Type: Full-time

Salary: $84,561.00 /year


  • Child Welfare: 10 years (Preferred)


  • Master's (Required)


  • Driver's License (Required)