Application Support Technician

Boveda - Minneapolis, MN (30+ days ago)3.0

The mission of the Boveda Application Support Technician is to provide technical support, administration, and enhancements for all functions of the Netsuite ERP ecosystem for users in various departments at Boveda. This role is also responsible for the administration of other key Enterprise Systems such as PaceJet, Avalara, Adaptive Insights, and the integrations between those systems. This position reports to the Enterprise Applications Lead within the Operations department.

Accountabilities Priority % of Time Goals
Netsuite Administration 1 40% Manage/implement Netsuite bundles and vendor software: Bronto, Celigo, Nolan ABR, Kanban, Pacejet, Avalara and Adaptive Insights. Assist users in the creation of reports and dashboards, KPIs and visualizations. Troubleshoot user issues and provide item catalog maintenance support and configuration for SuiteCommerce webstores.
Netsuite Integrations Support 2 25% Manage configuration and troubleshooting for sales channels integrations: Amazon, eBay, Walmart, Shipstation.
Data Integrity and Cleanliness 3 15% Continually monitor system data to ensure it's clean and correctly categorized for downstream reporting. Use bulk cleanup tools to align legacy data with evolving data collection requirements.
Netsuite Development Projects 4 10% Act as lead SME for Netsuite development projects.
User Training and Access Control 5 5% Assist company Netsuite users with onboarding training and continuing education as needed. Responsible for access control for different users roles within NetSuite, PaceJet, Celigo, Google, Kanban, Avalara, Adaptive Insights, and Bronto.
Adaptive Insights Administration 6 5% Assist users in the creation of reports and dashboards, KPIs and visualizations.

Technical Skills and Experience

3+ years of IT experience in computer applications systems administration or support.
Experience troubleshooting systems and integrations.
Experience with Netsuite or similar ERP systems preferred, but not required.
Development experience preferred, in Javascript and/or Node.js.
Internal customer-focused. Visible and accessible to clients.
High attention to detail.

About Boveda

Boveda Inc. is a privately held corporation based in Minnetonka, Minnesota. Founded in 1997, Boveda Inc. is the global leader in 2-way humidity control for a multitude of industries and applications. Our patented products allow companies and end-users to preserve moisture-sensitive products over extended periods of time with zero maintenance.

Market Applications

Boveda engineers multiple different relative humidity levels for various industries for use in intermediate moisture control, defined as a RH need between 0 and 100% RH. Boveda's patented 2-way humidity control is unique to the world in that it responds to ambient temperature and moisture by adding or removing humidity, as needed, to regulate the pre-determined RH% engineered into each Boveda. While some RH levels are used in multiple industries, others are industry-specific. Boveda is made of all-natural food-grade ingredients and can incorporate an oxygen scavenger when needed.

Boveda, in various sizes and RH levels, is used for applications in premium tobacco, musical instruments, food, nutraceuticals, electronics, medical devices, Major League Baseball and herbal medicine.

How it Works

Boveda works on the scientific principle that certain salts mixed with water will naturally regulate humidity. Boveda's patents are on the methods invented to make this scientific principle portable and practical for the rigors of packaging applications. Boveda absorbs and emits only purified water vapor through its semipermeable membrane and does not damage material through direct contact.