Reporting to the Regional Director, the General Manager will be responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities.
Additional responsibilities include focus on employee selection, retention, continuous operational improvement and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to guest satisfaction
Key Business Areas
A “Key Business Area” is an area of performance in which the General Manager must be successful to meet their accountability. Successful results in Key Business Areas are supported by the following behaviors or actions:
Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
Directs restaurant operations with responsibility for guest service, brand standards execution and employee training
Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result
Attracts, hires, on boards and retains the best hourly talent to meet staffing requirements and guest service standards
Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
Works to create and maintain an enjoyable and respectful environment for our guests and employees
Duties and Responsibilities:
Directs restaurant operations with responsibility for guest service, brand standards execution, and employee training.
Achieves controllable profit goals by overseeing labor and food controls and takes corrective action to achieve the desired result.
Develops hourly employees through company sponsored training programs, individual development plans, and assignments.
Ensures all equipment and facilities are in compliance with company standards and takes corrective action when required.
Attracts, hires, and retains the best hourly talent to meet staffing requirements and customer service standards.
Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
All other tasks and duties as assigned. Job Requirements Qualifications Required:
4+ years of experience in restaurant management, additional operations and/or leadership experience strongly preferred.
Associates or Bachelor’s degree preferred, but an individual with a high school diploma or equivalent and a proven, successful operations background will be considered.
Strong organization skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization.
ServSafe certification preferred.
Ability to identify and anticipate opportunities and implement corrective action steps.
Places a value on diversity and shows respect for others.
Disciplined and flexible with the ability to adjust to changing local market and restaurant conditions while properly balancing work and personal life.
Solid financial and business acumen.
Proven ability to manage multiple priorities with a strong attention to detail.
Ability to work weekends, holidays, and evenings.
Periodic travel to include occasional overnight travel and airline travel when applicable.
Licensed to operate an automobile without hours of operations restrictions.
Address: 3628 East Franklin Blvd Gastonia, NC - 28056
Property Description: 9321 Gastonia
Property Number: 9321