Inbound Call Center Agent

CubeSmart - Exton, PA (30+ days ago)3.6


Overview
Bring your passion to help people navigate life’s challenges by joining our award-winning sales center in Exton, PA. If you are enthusiastic about utilizing your sales acumen combined with empathy and active listening to find solutions for customers, this is the role for you! As our customer’s first point of contact, you will quickly build rapport while providing phenomenal customer service to answer incoming self-storage, sales inquiries and move each customer through the reservations process.

Who we are:
At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities
What will an Inbound Call Center Agent do on a daily basis?

Deliver amazing customer service via the telephone to understand their challenges and provide storage solutions to our customers
Make recommendations based on customer’s storage needs, determine location and availability of units, and complete rental reservation information.
Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
Provide outstanding customer service to internal teammates.
Meet operational performance standards, goals and metrics
Qualifications
What will a successful Inbound Call Center Agent candidate have?

A high school diploma or general education degree (GED).
A minimum of two years of customer service and/or sales experience.
Must commit to 4 weekdays + 1 weekend day/per week with an 8 hour per day shift between the hours of 11 am and midnight.
Sales acumen and professional demeanor.
Passionate about being helpful
Strong verbal and written communication skills
Thick skinned mentality
Strong multi-tasking and problem-solving skills.
Strong work ethic and ability to thrive and meet deadlines in a busy environment.
Ability to work independently with minimal supervision.
Receptive to feedback.
Ability to follow a call flow and close the sale over the telephone.
Ability to meet and exceed sales goals.
Bilingual is a plus!

Note: You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.

The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What can you expect from CubeSmart?

Hourly base pay and competitive performance base monthly bonus
Paid training
Paid Time off – Vacation, Sick and Holiday
Benefits - Medical, Dental, Vision Coverage, 401K Retirement plan with company match
Tuition Reimbursement
Discount on storage
Fun environment that celebrates success
Business casual dress
Snacks & fresh fruit available along with bagel Fridays!
Opportunities to grow your career within the company