Two Rivers Insurance Company - Burlington, IA


Represents Two Rivers Insurance Company to the customer in a courteous and professional manner and provides prompt, efficient and accurate service.

Provides internal and external customer service for various requests via phone and e-mail.

Operates telephone switchboard to answer, screen, or forward calls, and takes messages.

Performs data entry.

Greets persons entering our business, determine the nature and purpose of the visit and direct or escort them to specific destinations.

Performs other duties as assigned.


A. Required Education:
High School diploma/GED preferred

B. Required Work Experience:
Prior office experience preferred

C. Technology Skills:
PC skills preferred

D. Required Skills or traits for the position:
Ability to perform duties in highly interruptive conditions

Ability to write.

Ability to communicate information and ideas so others will understand.

Ability to work independently with minimum direction/supervision.

E. Specialized Training/Certifications:
F. Additional Position Requirements:

Described below are the primary competencies associated with this position.


Puts others at ease by listening, allowing adequate time for interaction, and giving undivided attentions. Shows receptivity to message being delivered.


Communicates information in a clear manner by sharing appropriate amount of information.

1 year(s): Prior office experience preferred
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.