Full Job Description
Summary: The Onix Collaboration & Productivity Team helps customers transform and evolve their business through the use of Google’s or Microsoft’s extensive cloud services. As part of an entrepreneurial team in this rapidly growing business, you will work with cutting-edge cloud technologies and help shape the future of how businesses communicate internally.
Scope/Level of Decision Making: This is an exempt position operating under limited decision-making and supervision. This role serves as a subject matter expert for the implementation of best practices on the product or service they are supporting. This role is instrumental in effectively communicating challenges to the appropriate departments to ensure positive client experiences.
Manage and or work on multiple client implementations simultaneously
Assist the client in determining best practices for setup and configuration to achieve the client’s desired result
Lead workshops to educate and deploy the portal build.
Analyze legacy information and practices and configure appropriately in a new environment
Conduct review with the customer prior to release to confirm acceptance of data and configuration
Provide superior customer service to all internal and external customers
Perform system setup and configuration ensuring accuracy of data and multi-system integrations
Maintain advanced knowledge of each product for which they are responsible
Interpret and understand client business requirements
Maintain accurate records of all communication received for each client
Manage defect or problem resolution to drive implementations to completion
Notify management of any complications, missing data or system defects that might delay the implementation
Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
Resolve complaints and answer questions from both internal and external customers
Collaborate regularly with other departments to improve processes or procedures
Ensure appropriate hand-offs and communication with the client and internal Engagement Managers, Consultants and Account Management
Maintain knowledge of departmental processes and procedures
Required Skills and Experience:
Experience with CMS systems ie WordPress, Joomla, Drupal, Jive, Sharepoint
Experience presenting to senior management.
Experience with note-taking, meeting minutes, requirements gathering and general documentation skillset.
Demonstrate a clear understanding of ‘Design Thinking’ and have the ability to apply this to a business problem.
Strong desire to be coached and mentored to professionally develop technical and client-facing skills.
An attitude of willingness/eagerness to learn is essential.
Must be a self-starter capable of working independently
Work will be performed from a home office or Onix HQ,
The candidate will be required to have trained at Onix HQ in Cleveland, OH and potentially in NYC as well
Preferred Skills and Experience:
Experience working with cloud-computing solutions (SaaS) and configuration
Strong technical aptitude
Strong business systems analysis/requirements gathering skill set
Professional consulting experience
Experience working remotely from a home office
Education: Bachelor's Degree in Computer Science, Business, Information Technology, or a related discipline.
Travel Expectation: 20% Domestic. 5% International
It is the policy of Onix to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex, (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.
Onix will only employ those who are legally authorized to work in the United States or Canada. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.