The Financial Information Services Agency and the Office of Payroll Administration (FISA-OPA) has a vacancy for an Application Support Analyst.Reporting directly to FISA's Financial Systems Director of Job Administration, the Application Support Analyst will perform a set of production and non-production support activities. The primary role of the Application Support Analyst is to: ? Perform Tier 2 production support for FMS supported production applications. The primary system to be supported will be accounting, budget, and procurement systems; running on Java based multi-tiered distributed application platform, using z/OS, AIX, Oracle, WebSphere etc.? Investigate production issues and document problems using Clear Quest and/or other software reporting tool.? Review changes to production job flows and communicate modifications to the job submission team.? Verify the accuracy of software migrations to non-production and production.? Support testing environments by ensuring scheduler, batch processes, cycle flows are setup as well as run and troubleshoot problems during testing.The Application Support Analyst will perform the following tasks: ? Participate in the processing of a daily batch cycle on one or more FISA production systems by performing quality assurance checks at critical points in the job flow and gathering management metrics for production executions.? Coordinate with production control and operational counterparts including DBA, Operations, and Tech Support? Provide rapid response to problems, solving or escalating the problem as necessary? Write and/or review operational procedures? Document operational problems following standards and procedures? Create and execute procedures to verify that software components were successfully and completely migrated to production? Set up and/or review jobs and scripts? Coordinate the use of testing environments including their configuration and data content? Assist the testing staff with resolution of issues and running shell scripts and JCL jobs? Report on the status of problems at daily production review meetingsThe Application Support Analyst will operate within a team that includes 2-3 Job Administration analysts. This is intended to facilitate the communication between the Level 1 escalation (from the Job Administration Analyst) to the L2 escalation (the Application Support Analyst). As necessary, the Application Support analyst might be required to perform Job Administration duties as well- as directed by the Director of the Job Administration team.
Minimum Qual Requirements
1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;3. Education and/or experience which is equivalent to "1" or "2" above.
- Strongly preferred - Experience with Advantage Financial applications? Strong to moderate experience in AIX/Unix including scripting and debugging shell scripts? Strong to moderate experience in Oracle database? Moderate experience in JAVA/Unix/Websphere based distributed systems environment.? Familiar with scheduling concepts and processing of Job Streams across multiple platforms.? Experience in MVS /z/OS JCL and utilities a plus.- Experience as a production support analyst involved in troubleshooting system business issues.Experience: - Experience working on AIX/Unix platform performing activities involving setting up or running batch processes / cycle flows.- Experience working on a mainframe platform performing activities involving setting up or running batch processes/ cycle flows.- Extensive years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler,batch processes, and cycle flows.- Extensive years experience providing production support and issue resolution as a business or technical analyst
External applicants please visit https://a127-jobs.nyc.gov/ to apply to Job ID #349524. Current NYC employees may apply via Employee Self Service (ESS). While all complete applications will be given consideration, only candidates selected for an interview will be contacted by FISA-OPA. FISA/OPA IS AN EQUAL OPPORTUNITY EMPLOYER.
7:30pm - 8:00am 3 days per week.
New York City Residency is not required for this position.