Customer Service Representative

Molyneaux Tile Carpet Wood - Verona, PA

30+ days ago

Molyneaux Tile Carpet Wood has been providing tile, carpet, wood, and vinyl flooring to residents of the Pittsburgh area for over 75 years. A Hometown Pittsburgh carpet business for 4 generations, Molyneaux Tile Carpet Wood has a 99.6% customer satisfaction rating, and has won numerous Angie’s List “Super Service” awards.

We are seeking an enthusiastic and detail-oriented candidate, who can bring their customer service focus and troubleshooting ability to a team that delivers home design and installations in the Pittsburgh region. This role will have broad responsibilities across various departments to analyze, troubleshoot, and take the initiative to resolve and manage solutions that guarantee customer satisfaction and installation project profitability.

The position is located at our Penn Hills (Verona) location. This is an opportunity to thrive and succeed in a dynamic industry, with a company that consistently ranks #1 in customer satisfaction because of our focus on service and quality.

Qualifications and desired skills include:

  • Experience providing excellent customer service with positive outcomes.
  • Associate or Bachelor Degree in Business or related field can be a plus.
  • Flooring experience not required, but would be a plus.
  • Excellent proficiency with Microsoft Excel and Word.
  • Business acumen, troubleshooting skills, strong organizational ability, and an excellent attention to detail.
  • Team player with a strong ability to communicate and establish a phone and or/ email rapport with customers, contractors, and vendors.
  • Exemplify professionalism and embrace a “roll up your sleeves’ attitude.

We offer a full compensation and benefits package, along with a 401k plan for the candidate who can contribute to the overall success of our design and retail centers.

Job Type: Full-time

Communication method(s) used:

  • Email
  • Phone