Full-timeEstimated: $39,000 - $53,000 a year
- Materials management
- Communication skills
- Organizational skills
- Bachelor's degree
- High school diploma or GED
Full Job Description
Receives and handles incoming calls from customers and vendors. Enters questions into customer service system; researches and resolves customer and vendor problems. Processes and completes purchase orders and determines prices from available vendors which meet cost and quality guidelines.
High school graduation or equivalent; Bachelors degree required if no related experience. Courses in business administration, materials management or related field preferred.
1 year diversified materials management system experience or in lieu of experience a Bachelors degree is required.
No special certification, registration or license required.
Knowledge, Skills & Abilities
Excellent organizational skills. Advanced working knowledge of various computer software applications. Excellent verbal and written communication skills.
Primary Duties and Responsibilities
Attends and participates in departmental meetings by sharing ideas for process improvements. Responsible for facilitating monthly team meetings. Volunteers to participate in other events and in community outreach efforts.
Communicates with vendors on a daily basis validating information to ensure a timely delivery in compliance with requirements. Run expediting report weekly working daily to ensure our customerÆs needs are met.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
Maintains excellent customer service relations with business unitÆs, co-workers and vendors by providing consistent customer service through follow up and providing clear and detailed information; both verbally and written.
Performs other duties as assigned to include special projects and call center duty.
Responds to calls from the Customer Service Call Center in a courteous, professional manner. Thoroughly investigates customer issues using all resources. Refers calls to appropriate staff when necessary with all pertinent information. Creates and completes call ticket. Follow up on customer inquiries not immediately resolved. Calls vendors to follow-up on late orders and investigates obtaining product or substitute from alternate vendor. Alerts supervisor of trends in customer issues. Processes stat or emergency purchase orders.
Responsible for contacting internal and external customers to assist the accounts payable department in resolving problem invoices. Action to resolve this issue should occur within 24 hours or less depending upon the ôProblem Typeö identified on the ticket.
Responsible for contacting vendors and maintaining pricing integrity. Submit discrepancies to Database Team via complete and accurate Item Maintenance Form. Review cost messages daily and respond to Cost Message Report within 48 hours providing documentation on how the discrepancy was resolved or steps being taken to resolve the discrepancy.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.