- Time Management
- Driver's License
- Heavy Lifting
- Communication Skills
- Google Suite
Salary Range - $40,000 - $44,000 Benefits Eligible
Summary of Position:
The Case Manager is responsible for providing Rapid Rehousing services to households meeting the Department of Housing & Urban Development’s (HUD) definition of literally homeless, including those fleeing/attempting to flee domestic violence. The Case Manager will assess victim / survivor needs, connect to appropriate services, and advocate to ensure the provision of comprehensive services which meet the identified needs The Case Manager is to implement services with a trauma-informed, strengths-based and client-centered approach while assisting households to work toward self-sufficiency. The Case Manager will work closely with the Assistant Director of Rapid Re-Housing Services to accomplish program goals and priorities in accordance with agency philosophy and values and HUD grant requirements.
Duties and Responsibilities:
Develop Housing First focused service plans, individualized to the client’s unique housing needs
Perform assessment of client’s physical, mental health and social needs, life skills needs, employment history, educational needs, safety, strengths and other relevant areas to determine, in conjunction with the client, what supports are needed to develop and achieve housing goals
Provide crisis intervention and develop individualized safety plans as needed; assist victims of domestic violence in filing for protective orders and completing affidavits; accompany clients to court proceedings and various appointments (i.e. attorney meetings, protective order hearings, custody hearings, and housing interviews)
Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties
Provide housing search assistance to clients; support clients in developing and maintaining a budget
Communicate and establish working relationships with landlords to negotiate lease terms and advocate on behalf of clients
Disseminate information to related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques
Coordinate the provision of rental assistance, track all payments provided
Maintain current knowledge of issues impacting homelessness and domestic violence.
Work with the Assistant Director of Rapid Re-Housing Services to ensure that services are implemented in accordance with agency philosophy, best practices, and all applicable federal, state and local regulations
Work with the Assistant Director of Rapid Re-Housing Services to ensure compliance with all HUD grant requirements, including the completion of environmental reviews, utilizing HUD funds for costs eligible under the Interim Rule, entering accurate client data into HMIS, etc.
Document all contacts with clients in client file and HMIS as required; maintain complete client records in accordance with agency and best practice standards
Participate in staff meetings and trainings as directed by supervisor.
Intermediate proficiency in cloud-based productivity technology, such as Google Suite,
Exemplify the Shelter House core values; Collaboration, Accountability, Respect and Empowerment.
Other Duties as assigned.
A bachelor's degree in human services/ related field or commensurate experience
1+ years of case management/ direct services
Strong written and oral communication skills
Ability to prioritize competing priorities and make sound judgements
Ability to complete tasks while navigating frequent interruptions
Ability to deliver creative, resourceful solutions to unique challenges
Strong organizational and time management skills
Valid Driver’s License and reliable transportation
Ability to Drive a minivan
Willingness to work evenings and weekends when needed
Experience with providing services to clients experiencing homelessness, victims of domestic violence / sexual violence, mental health or substance abuse issues
Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990