This is routine work in the calculation and collection of parking fees from patrons using cashier-operated municipal parking ramps. The work also involves assisting patrons, explaining parking procedures, making minor repairs to equipment and work area, and performing basic recordkeeping. The work is performed independently under the general supervision of the Parking Revenue Supervisor and the direction of Parking Revenue Leadworkers and is reviewed periodically to ensure conformance to operating policies and procedures.
This posting will be used to fill hourly vacancies within the next 6 months. While these positions are not eligible for health insurance or retirement, hourly Parking Cashiers are offered first opportunity to be hired into permanent positions.
HOURS: Approximately 0-20 hours per week. Most hours will be night and weekend hours, including the hours between 12:00 AM and 4:00 AM.
Examples of Duties and Responsibilities
- Calculate parking fees by using a fee computer or manually calculating the fee upon exit or entry to a parking facility.
- Collect fees and make change accurately.
- Deposit money in a safe and record deposit information. Issue tickets in lieu of payment.
- Maintain cashiers' work area.
- Ensure safety of work area, cashiers and cash by following prescribed safety rules and regulations.
- Order supplies; keep supplies properly stocked, filled out and ready to use.
- Keep all equipment, booths, safes, offices and restrooms secure at all times.
- Explain parking procedures and rates to patrons.
- Give directions and answer questions as requested.
- Solve complaints for patrons or direct them elsewhere for assistance.
- Notify the Police Department when patrons need assistance or when vandalism, unlawful, or suspicious behavior needs to be investigated.
- Hand out informational flyers, maps and questionnaires.
- Conduct surveys when necessary. Issue tickets for parking violations.
- Set up and remove barricades and signs as needed for pay-on-entry operation or traffic direction. Make minor repairs to spitters, gates, computers and other equipment used at the worksite. Report equipment needing major repairs or affected by vandalism to the supervisor.
- Keep drive lanes and walking areas near assigned work area clean of snow, ice, safety hazards, litter and dirt.
- Pick up trash in the facilities and perform other assigned cleaning duties.
- Keep a record of repairs to equipment, transaction journal information, lost and found items, survey data, etc.
- Perform other related clerical duties as needed.
- Perform related work as required.
If an applicant does not possess the experience listed above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
- Six months of cash handling experience.
Familiarity with the following:
The City of Madison strives to provide exceptional customer service to all its citizens and visitors. Therefore, successful candidates will have demonstrated ability to work effectively with multicultural communities.
- Safe cash handling techniques.
- Making transactions on a fee computer and/or credit card terminal accurately and quickly.
- Performing simple arithmetic calculations.
- Minor repairs to equipment.
For a complete list of the knowledge, skills and abilities, please view the class specification.
Incumbents must possess a valid driver's license and a personal vehicle as shifts require.
Employees will be expected to work in adverse conditions such as a small work area, variable temperatures, heavy traffic area, etc. Employees must be able to get in and out of booths and/or vehicles. Employees are expected to reach, bend, sit and/or stand for extended periods of time, move quickly to open and/or repair gate and spitter problems; issue tickets and assist patrons.