Customer Relationship Specialist - Call Center

Dr Delphinium Designs & Events - Dallas, TX (30+ days ago)4.0


We have an immediate opening for a Customer Relationship Specialist.

Must be able to work various shifts per week.

Be authorized to work in the United States.
Wage: $11 - 13 + Benefits

Additional Info
Driving
Valid Driver’s License
Additional

Our Customer Relationship Specialist are the busy bees of our company. To be a part of this team, we look for candidates who enjoy being part of a team, taking initiative, making a difference in someone's life, compassionate, and most of all committed to providing world class customer service. They take an active role in maintaining and developing existing and new client relationships, including following up to ensure complete satisfaction. And it doesn’t stop there: they assist with many other administrative duties and fun, creative projects. If you can say 'yes' to all the skills and requirements below, then come and be a part of our team!

RESPONSIBILITIES:
CUSTOMER

Provides an exceptional customer experience that inspires repeat business.
Addresses customers concerns and informs Manager immediately.
OPERATIONS

Provides detailed information regarding flowers and gifts to educate customers.
Gathers name, address and delivery date, collects payment information and processes order.
Follows detailed procedures regarding add-on gift items, delivery methods and dates.
Enters special requests for flowers and plants into POS system.
Maintains confidential customer information.
Monitors orders and confirms details on a constant basis to ensure customer selection is processed correctly.
Conducts administrative activities, including; filing, billing, mailing, telephone campaigns, etc.
TEAM

Supports and assists team members on as needed basis.

SKILLS/QUALIFICATIONS:
Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer.
Excellent verbal communication and listening skills.
Self-starter who is energetic and flexible.
Detail oriented with strong organizational skills.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Prioritizes responsibilities to achieve results.
Identifies additional tasks to be completed and willingly assists others.
Excellent computer skills including MS Word and Excel.
Nonsmoker.
Minimum two years of retail customer service and telephone experience.
An eye for creativity and design.
Gardening or “love of flowers” preferred.