Customer Experience & Social Media Coordinator - 027647

Adecco Direct Placement - Scottsdale, AZ3.8

Full-timeEstimated: $29,000 - $40,000 a year
EducationSkills
Adecco's Direct Hire Recruiting team seeks a motivated & outgoing Customer Experience & Social Media Coordinator with 1-3 years' experience in customer service, call center, sales, appointment scheduling or appointment setting (internship experience acceptable!) in addition to social media experience for our client, a reputable hospitality & entertainment brand, spanning hundreds of venues nationwide, with an immediate job opening in Scottsdale, Arizona.
If you have more than 3 years' experience - you will be overqualified for this role and may not be considered.

The ideal candidate will have the ability to balance heavy volume number of customer service inquiries via phone & email, be tech-savvy, have patience & excellent attention to detail, and the ability to service clients with their online event booking. MUST LOVE being on the phone, working in an office environment, upselling services & amenities, negotiating sales contracts, and thrive in a fast-paced and fun-filled, team-environment!

While this is an ENTRY-LEVEL customer support job, the company offers rapid growth potential for anyone with a strong drive and ability to go above and beyond their goals & offers a fantastic stepping stone in developing your career within the event sales, event coordinating & hospitality industry.

A day in the life of a Customer Experience & Social Media Coordinator:

  • You will need to quickly respond to every inquiry, so as to not lose a potential client.
  • Your primary focus is to support the clients as they book event spaces online and via phone.
  • Phone and email will be your primary communication tool as customers will continuously inquire about the space and how it may accommodate their group.
  • You are a problem solver, over achiever & are not stressed easily.
  • You are driven by reaching goals & are not afraid to upsell.
  • You are social media savvy - Facebook, Linkedin, Instagram - and are eager to respond to inquiries from prospective clients to ensure no lead is left unturned.
  • Coordination skills are imperative for this role as you will collaborate with multiple on-site Event Hosts & Operations Managers as they ensure the events are organized as per client request.
  • Basic tech skills to describe website navigation while on the phone with a client, or troubleshoot basic errors.
What you will need in order to succeed in this role:
  • Bachelor’s Degree: Ideally in Hospitality, Business Management or Communications
  • Prior experience within a customer service, call center, scheduling or sales interfacing role (hospitality, food industry, retail, etc.).
What the position offers:
This is an ENTRY-LEVEL position, paying an annual salary, commission for closed event sales and full-time benefits.
Great fun office culture, work-life balance & an opportunity for a long-term career in event sales & hospitality. If you love people & have a passion for creating exceptional experiences, please email:
Dorine Cohen, Executive Recruiter: Dorine.Cohen@adeccona.com & provide the following:

  • An updated resume in WORD DOC attachment.
  • Provide your availability to interview via Skype & indicate your local time zone.
  • Please indicate: Customer Experience & Social Media Coordinator, Scottsdale, AZ in the subject title.
  • Tell me about a time you handled a challenging customer request or complaint & how you 'wowed' the client.
If you have more than 3 years' experience - you will be overqualified for this role and may not be considered.

**Adecco is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled**