Clinical Director, ORR

Upbring - McAllen, TX

The Clinical Director is responsible for the overall administration and management of the clinical, medical, and medical records program. Services and works in a collaborative manner to support, plan, develop, implement, monitor, and evaluate clinical and medical services for Unaccompanied Children (UC) in accordance to Agency policies and procedures, licensing and funding requirements, and other federal, state, and local regulatory requirements.

Essential Duties

Program Administration and Management

Direct the work of the clinical and medical teams to ensure program operations are consistent with established models and standards chosen to reflect the mission and values of the Agency
Provide direct and indirect care within the scope of clinical, nursing, medical records duties and responsibilities as outlined in the established policies and procedures, standards of care, and other regulatory and licensing standards
Lead the interdisciplinary team in developing, implementing, and evaluating individualized treatment and behavior plans; ensure plans are developed to meet the specific needs of the UC and families; ensure all clinical services, interventions, and treatment is appropriately applied for all UC; work in collaboration with interdisciplinary and treatment teams to evaluate the medical and developmental needs of the UC
Provide oversight, guidance, and support to clinical and medical staff to ensure UC are receiving the highest level of care and continuum of care needed to meet their individualized treatment and behavior plans in accordance with licensing standards and regulatory requirements; review all UC treatment and behavior plans for clinical appropriateness, measurable objectives and compliance with licensing standards and Agency policies and procedures
Provide oversight and guidance to ensure all case files, notes, and records are accurate, include the pertinent and required information and is completed in a timely manner; establish procedures and protocols to ensure accuracy and timeliness of completing, updating, and submitting case notes
Establish policies and procedures to ensure the clinical and medical departments and services are being administered the manner that ensures efficiency, effectiveness, and ensures UC are receiving the highest quality of care
Monitor compliance with state, ORR, and other regulatory agencies for timeliness of services, assessments, and completion and submission of monthly, quarterly, and annual reporting
Oversee clinical record standards, storage, and HIPPA compliance; ensure all clinical records are properly maintained and released according to Agency policies and procedures, HIPPA, and licensing standards
Utilize assessment tools and skills to develop and implement a treatment plan that meets specific objectives and goals and the needs of the child; provide intervention plans if needed
Monitor and report changes in child’s mental, emotional and behavior and the individual service plans; document changes according to Agency policies and licensing and regulatory standards
Manage and oversee Bachelor and Master level internship placements
Co-facilitate or facilitate individual, group, and/or family therapy sessions as needed
Provide direct oversight of the Medicaid Coordinator in credentialing, billing and coding.
Regularly review, monitor, and evaluate the program to identify and minimize risks
Respond to crisis situations in a timely manner; provide support and coaching to staff during crisis situations
Provide on-call and crisis intervention when needed
Staff Development and Management

Provide clinical leadership and ongoing support and coaching to all direct report staff to ensure the department is operating effectively and efficiently in accordance with Agency policies and established goals and objectives. Provide oversight and coordination of managing and assigning caseloads to ensure balance with caseloads needs more acute care
Interview, hire, and train new staff and develop and implement ongoing staff development trainings
Coach and support direct reports to ensure they have the necessary tools and resources needed to optimize their performance and ensure established goals and objectives are achieved and the needs of the UC are being met; develop all staff members to their professional potential, and foster teamwork
Regularly review employee performance and provide supportive and constructive feedback
Complete, conduct, and submit the 90-day and annual performance evaluations per established due dates
Fiscal Responsibility

Oversee program costs and expenditures and ensure they are in alignment with budget allowances
Using statistical data provide monthly, quarterly and yearly reports relating to program operations and service delivery costs and the return on investment in terms of the UC preparedness and emotional, mental, and physical well-being

Working Relationships

Work closely with the interdisciplinary and treatment teams, staff, and medical and non-medical providers to ensure all UC are receiving the quality of services needed to meet their individual treatment and behavior plans
Develop and maintain positive working relationships with program administration, management, the team, interdisciplinary team, and UC to ensure the program is operating effectively and efficiently and is meeting its established goals and objectives
Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Minimum Qualifications

Master’s degree in Social Work, Counseling, Psychology, or closely related field
5 years’ experience in program development and management
3 years’ supervisory or managerial experience
Demonstrated ability to build trust and rapport with children
Strong organizational and time management skills
Strong people and interpersonal skills with the ability to work and interact with diverse groups of people
Demonstrated ability in managing all clinical aspects of a clinical program
Proficient with Microsoft Word, Excel, and Outlook

Preferred Qualifications

Experience working in a Residential Treatment Center (RTC), in Behavioral Health or ORR therapeutic program
Demonstrated ability to utilize systems theory in clinical practice
Certification in Therapeutic Crisis Intervention
LMFT, LCSW or LPC Supervisor license.
Physical Demands & Work Conditions

This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and will have constant exposure to children
Lift, push, pull, move up to 75 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status