Manager, Mortgage Lending
About CMI USA
Our mission is to revolutionize the private market by delivering innovative products and exceptional service. Our workplace culture thrives on the values of inclusivity, innovation, and collaboration.
Opportunity Summary
The Manager, Mortgage Lending oversees the daily operations of a mortgage brokerage firm. This role involves managing the mortgage process from application to closing, ensuring compliance with regulatory requirements, and leading a team of mortgage professionals. The Operations Manager plays a critical role in maintaining high service standards, improving operational efficiency, and achieving business objectives.
Responsibilities:
- Foster a collaborative and productive work environment.
- Manage the end-to-end mortgage process, ensuring smooth and timely completion of loan applications.
- Ensure accurate and timely processing of mortgage applications, underwriting, and closings.
- Stay updated with federal, state, and local regulations governing mortgage lending.
- Ensure all operations comply with regulatory requirements and internal policies.
- Conduct regular audits and reviews to maintain compliance standards.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Ensure high levels of customer satisfaction through effective communication and problem-solving.
- Develop and maintain strong relationships with clients, realtors, and other industry professionals.
- Monitor key performance indicators (KPIs) and implement changes to achieve operational goals.
- Hire, supervise, train, and mentor a team of loan officers, processors, and administrative staff.
- Conduct regular performance evaluations and provide feedback.
Qualifications:
- Bachelor’s degree in business administration, finance, or a related field.
- Minimum of 5 years of experience in mortgage lending in Florida, with at least 2 years in a managerial or supervisory role.
- Strong knowledge of mortgage products, underwriting processes, and regulatory requirements.
- Valid Mortgage Broker license (Florida)
- In good standing with NMLS
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in mortgage software and Microsoft Office Suite.
- Ability to work in a fast-paced and dynamic environment.
Please submit your application using the apply button. Applications will be reviewed on an ongoing basis and the position will remain open until it is filled. We thank all applicants for their applications, however, only those selected for an interview will be contacted.
At CMI USA, we are on a mission to continue to shape the private mortgage lending market by delivering innovative products and exceptional service through our unwavering commitment to our core values: Integrity. Excellence. Results. We are driven by a collective focus on the value of teamwork, as such, we ask for your help in continuing to diversify our viewpoints by encouraging applications from all individuals, including but not limited to women, persons with disabilities, racialized persons/visible minorities, and Indigenous peoples.
If you require accommodation at any point throughout the recruitment process, please contact a member of the HR team through email at [email protected] or by phoning the recruitment lead for this position directly at – 1-888-465-1432 ext. 784. Please only use this number for accommodation requests.
Kindly note that all interviews are conducted either by phone or a video conferencing platform.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
Schedule:
Education:
- Bachelor's Degree (preferred)
Work Location: Remote
