STAR Financial Bank - Indianapolis, IN (30+ days ago)3.2

As a Branch Manager Trainee, essential responsibilities include:

Responsible for all daily operational functions of a branch location such as staff, security, audits, compliance, facilities maintenance and operational policies and procedures in the absence of the assigned branch manager
Ensures that operating procedures are followed.
Maintains and updates knowledge relating to changes in Bank products, services and procedures while obtaining necessary management skills to manage a branch office and staff
Provides guidance and training to staff related to job expectations, problems, exceptions and adjustments while functioning as manager.
Ensures that all employees are adequately trained and cross-trained in appropriate functions while functioning as manager.
May participate in the hiring, and if necessary disciplinary action and dismissal, setting and monitoring annual and quarterly goals, coaching, career development, completing timely performance appraisals.
Participates in the for inside sales coaching for a full service bank branch.
Generates new business to assist in meeting or exceeding sales, growth and profitability goals.
Generates, completes, and closes consumer loans.
Responsible for promoting and supporting the Virtual Branch and other delivery channels.
Serves as back up for Personal Banker I/II duties and/or phone customer sales inquires.
Ensures that branch staff effectively matches customer’s needs by referring and selling the appropriate products, services, and lending options that will benefit the customer and enhance their banking relationship while assigned to a branch.
Responsible for the orientation/mentoring of new team members.
Serves as liaison to the Service Center and Branch Administration department.
Confers with appropriate departments to resolve issues.
Skills Needed

Proven results in an inside sales capacity.
Ability to provide superior customer service through face to face and phone conversations.
Demonstrated technical ability to perform required duties and the ability to keep current on new products, loan promotions, and all services offered, including mobile banking and other electronic delivery technology.
Demonstrated leadership and coaching skills.
Excellent oral and written communication skills.
Strong attention to detail.
Strong organizational and follow-up skills.
Ability to prioritize workload and meet required deadlines.
Ability to maintain a high level of confidentiality in every aspect of this position.
Proficiency in computer skills, including Microsoft Office Suite products.
Equal Opportunity Employer M\F\D\V