Full Job Description
Job Summary and Mission
This job contributes to Starbucks success by Supporting Transportation Operations and controlling the flow of product to end user customers and inbound to our distribution centers. Responsible for the development and execution of shipment plans to meet internal customer requirements and directing transportation providers and 3rd party operators to ensure the timely and cost-effective delivery, administration and performance monitoring of transportation services. Leads transportation improvement projects focused on lowering logistics costs, process improvements and delivering customer service excellence. Responsible for multi- site transportation operations and reports to the sr. operations supervisor.
Summary of Key Responsibilities
Models leadership behaviors that are grounded in Starbucks Mission and Values.
Drives the engagement, development and performance of all members of their team.
Supporting transportation operations, ensuring;
Optimize, plan and route store orders and inbound vendor purchase orders to ensure efficient and timely product flow.
Provide resolution for routing exceptions and delays.
Monitor transportation systems and reports for discrepancies and incomplete activity in support of Operations team and direct carrier partners in required remedies.
Proactively updates internal customers on delayed shipments or vendor issues.
Participate on cross functional projects supporting improvements to the overall performance of the company.
Operational and Financial Administration
Administer freight pay and manual invoice processes.
Accountable for relevant transportation input into SOPs and ensuring they are kept up to date.
Conduct audits validating compliance to SBUX processes.
Analytics and Reporting
Report on daily / weekly / monthly key performance indicators.
Ensure all data provided by vendors and 3rd party providers is timely and accurate.
Provides ad-hoc reporting and analysis which will drive improvement to KPI’s.
Demonstrated competency with transportation management systems (TMS) and related processes.
Strong ability to effectively communicate with both internal and external partners.
Proficient in Microsoft Office including Excel.
Working knowledge of transportation, distribution and broader supply chain concepts.
General business acumen.
Must be able to multi-task and prioritize workload in order to meet deadlines.
Ability to be a team player and customer service driven.
Exhibits initiative and willingness to learn and adapt to new processes or work content.
Years of experience in specific field or utilizing designated skills (3+ years)
Bachelor’s degree in Business, Operations Management or Supply Chain/Logistics preferred.
Prior experience in a customer service environment and working knowledge of Microsoft Office applications required.
Experience in retail / CPG transportation or with a carrier preferred.
Prior multi-site operations experience preferred.
Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.