As a member of our ServiceNow pre-sales team, you will have a major impact on our future success and members of this team will have an opportunity to grow this business from the ground up, with support from the product management, executive team, and sales.
Our customers have extended ServiceNow solutions or created high-value business processes using the ServiceNow platform to support their journey towards digital transformation and the ideal candidate is a customer facing domain expert that drives innovative business solutions with our customers by applying technical and business skills.
This role partners with sales, solution architect peers and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also may require demonstration and prototyping of platform capabilities, and in select cases identify the specific requirements needed to develop innovative application prototypes. The ServiceNow Solutions Architect will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.
Drive innovative business solutions and digital transformation with our customers
Consult with customers and prospects to understand their application development needs and pain points, and evangelize the business value of rapid application development on the platform
Partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness
Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead solution consultant on a team
Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
Conduct business process and/or technical workshops that may include enablement sessions
Contribute to and help maintain an asset library of applications developed on the platform
Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
5 years’ experience as a solution/sales engineer or a consultant for a software company
College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
Passion for problem-solving to solution selling
Knowledge of web development or mobile app development, business modeling, database concepts and project management - preferably using Agile Development Methodologies
Good oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
Deep insight on technical architectures, IT products and product positioning
Experience on ServiceNow Platform or other PaaS such as: Salesforce, Appian, Outsystems, Pega a plus
Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)
Experience with Big Data, IoT, Machine Learning and other emerging technologies a plus
Knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine)
Knowledge in Java application server platforms (e.g. JBoss, Tomcat, WebLogic)
Fluency in web services (e.g. SOAP, REST, WSDL, XML)
Knowledge in RDBMS platforms (e.g. MySql, Oracle, SQL Server)