Full Job Description
Now Brewing – senior manager finance systems! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
“We built the Starbucks brand first with our people, not with consumers. Because we believed the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.”
– Howard Schultz, Starbucks Coffee Company
Job Summary and Mission
This position contributes to Starbucks success by leading the definition, deployment, and support of technology solutions in support of technology initiatives in the EPM space. with an emphasis on Essbase and Planning. This position is in the Global Finance Hyperion (GFH) group positioned within the Finance Organization of the company. This team operates as an advocate for and liaison with Starbucks Technology on behalf of the business groups.
As a manager, you are ultimately accountable for the success of the technology products and services delivered by your team. Working collaboratively with other functions, this role is responsible for crafting the strategic technology vision and roadmap guiding the selection and definition of solutions enabling key business capabilities aligned with strategic business objectives. Whether an enterprise-wide system or a more targeted application, effective solution management requires leadership through a strong customer service orientation and continuous improvement mindset to continually deliver enhanced capabilities elevating the user experience. The ability to lead, influence, and partner effectively with others is critical to success in this role. The manager, passionately fosters team member development in the context of a high-performing team consistently delivering business value and exceptional customer service.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
Supports the implementation of company programs to ensure the success of the Company.
Innovation – Foster a culture of innovation and thought leadership. Cultivate innovative concepts and provide opportunities to transform ideas into technology solutions.
Strategy & Roadmap – Accountable for strategy and capability roadmap (translating capabilities into technology solutions) for area of responsibility
Solutions Approach – During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate the deployment of technology solutions to ensure an exceptional end-user experience
Communication - Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups. Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs.
Planning and Execution
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
Project Investments/Initiation – In partnership with the PMO, align on technology roadmap and portfolio priorities. Collaboratively establish project scope, budget, supporting business case, and resource requirements.
Product/Service Management – Responsible for management of application configuration and services enablingrequired business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.
Experience architecting Hyperion solutions with a deep technical knowledge of Hyperion Essbase and Planning. This position will be responsible for many different areas with respect to Hyperion including day to day production support to participation in capital projects to building and developing “prototype” projects.
Technology Leadership – Coordinates effective platform management across peer technology functions - solution architecture, application development/engineering, quality assurance. Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.
Solution Support/Sustainment – Partners with relevant support functions to establish holistic support model optimizing partner talent. Performs root cause analysis of issues and assess trends to identify required future investments.
Vendor Management – Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance.
Clear and concise communication at all levels to include presentations and conducting Steering Committee meetings
Business Requirements - Providing functional expertise and executing functional responsibilities:
Industry Knowledge – Remain informed of relevant technology, business, and functional trends enabling strong contributions to the strategic planning process.
Business Partnership – Advocates and aligns business objectives with technology strategies to deliver solutions enabling strategic business initiatives and delivering operational efficiencies.
User Experience – Passionately focused on the seamless deployment of technology solutions delivering an exceptionally engaging and efficient user experience
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires team members to achieve business results.
Conducts and ensures the completion of performance reviews.
Ensures partners adhere to legal and operational compliance requirements.
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
Manages a team of Hyperion administrators that perform everything between month end processes to application building and development of prototype solutions.
Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results
Engages continuously to attract and develop talent with business acumen, technical expertise, and thought leadership. Responsible for recruitment and selection through talent career management:
Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides partners with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels.
Plans future talent requirements to support technology strategy and delivery roadmaps. Identifies required skills and determines approach to address gaps via partner development and/or incremental talent acquisition.
Resource Planning – Fully understands and plans for required resources across solution support and delivery efforts. Ensures required resource capacity and skill coverage through internal and timely external staff augmentation as appropriate.
Summary of Experience
10+ years of relevant financial systems development, implementation and reporting experience
5+ years of relevant functional, business, and/or industry experience
6 to 8+ years of hands on implementation, development and project leadership experience in Hyperion with the following tool expertise - Hyperion Planning, Essbase, Smart View, Hyperion Financial Reporting Studio.
Enterprise Performance Management (EPM) process transformation experience with special knowledge in close/consolidation, planning, budgeting/forecasting, and reporting / analytics
Exceptional understanding of Finance strategy and operations
Partners Directly Managed: 5-7 partners