Assistant General Manager

Holiday Inn - New York, NY (30+ days ago)3.8


The Holiday Inn is currently looking for an Assistant General Manager to join their team. The successful candidate must have at least 2 years of IHG experiencein the form of Assistant GM, Director or Front Desk Manager.

To ensure continuing long-term revenue maximization and profitability while adhering to the pricing and marketing philosophy of the hotel and ensuring the guests receive complete satisfaction; continuous improvement of quality and service; protection of the owner’s asset, including physical structure, financial stability and reputation.

Guest Services

  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrate a commitment to guest service by responding to guests’ needs.
  • IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED.
  • Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs.
  • Empower hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
  • Ensure hotel standards contribute to the delivery of consistent guest service.
  • Ensure every guest has a memorable, positive guest experience

Front Desk Management

  • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer system.
  • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables
  • Produces accurate financial reports on time.

Human Resource Management

  • Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/ reward programs to maintain a qualified front desk workforce.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes employee selection, training and development as way of doing business.
  • Ensures all hotel employees know hotel objectives.
  • Ensures personnel files are accurate and comply with both local and federal laws and regulations. * Administers personnel policies fairly and consistently.
  • Resolves employee grievances in a fair and timely manner.
  • Ensures employees understand policies, pay procedures, bonus plans and benefits.
  • Helps develop management talent by acting as a mentor for direct reports.
  • Ensures completion of training objectives and development plans
  • Monitors and maintains acceptable turnover levels.

Safety and Security Management

  • Know local health and safety codes and regulations that apply to the hotel.
  • Recognize and correct potential safety hazards such as broken doors or railings, fire hazards, etc.
  • Recognize and correct potential security problems such as locking doors after hours, etc.
  • Understand and follow policies and procedures for the hotel’s key control system and ensures others are trained in same.
  • Use ongoing safety training to minimize worker’s compensation claims

Responsibilities

  • Maintain guest service as the driving philosophy of the hotel and exhibit commitment to making sure every guest is satisfied.
  • Ensure all team members, including new-hires, know all components of the brand standards and are trained to meet service standards.
  • Perform daily/weekly inspections of the facility to ensure cleanliness and maintenance issues are addressed promptly and effectively.
  • Develop added-value customer service programs.
  • Empower team members to deliver great guest service by encouraging and rewarding responsive guest assistance.
  • Manage human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, and pay/reward programs to maintain a qualified front desk workforce.
  • Provide feedback to staff during meetings about guest survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement.
  • Maintain a safe working environment throughout the hotel for all associates by enforcing safety guidelines and building awareness about safety.
  • Develop and implement processes for continuous improvement of service and performance.
  • Identify high demand times and take action to drive incremental revenue during these times through effective yield management.
  • Comply with all local and brand restaurant policies and procedures

Job Type: Full-time

Salary: $65,000.00 to $68,000.00 /year

Experience:

  • IHG: 2 years
  • Management: 4 years