CUSTOMER CARE SPECIALIST I

Harland Clarke - Salt Lake City, UT3.8

Full-timeEstimated: $25,000 - $35,000 a year
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EducationSkillsBenefits
Assists Clients and Customers in a call center environment, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and feedback regarding products & services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner.

What we offer!

Full Medical, Dental, and Vision Insurance
401K with company match
Paid Time Off and Paid Holidays
Tuition Assistance Program
Generous additional pay for bilingual candidates (Spanish, French-Canadian)
Great Referral Bonus plan
Consumer Discounts
Recognition Programs
Career Progression Opportunities
Amazing People to work with!

Key Duties / Responsibilities

Identifying the customer’s needs, fulfilling their requests while providing excellent customer service
May be responsible for inbound and/or outbound calls depending on assignment
Entering & processing orders, requesting reprints/credits, processing cancel/change requests
Ensuring security and privacy of customer's information
Providing education and support regarding products and services
Offers appropriate products, services, and solutions to meet customer needs
Maintains complete and accurate records of all call activity as required
Works within a team environment maintaining a professional appearance and a quality work atmosphere
Monitoring & tracking data of individual performance
Recommends appropriate products, services, or solutions
Performs duties in a courteous, efficient, and professional manner

Experience & Skill set Preferred

Experience in customer contact center, customer service, previous banking or retail environment preferred
Able to multitask
Detail-oriented
Good communication and interpersonal skills
Basic computer skills

Education & Knowledge Required

HS Diploma/GED required

Apply today at: harlandclarke.com/careers and start building your future!

For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke

BUILD your career. LIVE your passion. CREATE our future.

Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator at : Melissa.morris@harlandclarke.com .

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

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