Patient Access Specialist - Associate

Allina Health - Plymouth, MN3.7

30+ days ago
Introduction

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units.

Responsibilities

Greet patient in a respectful, warm, and professional manner by phone and in-person. Follow appropriate processes to collect demographic and insurance information in system while maintaining accuracy. Document issues and resolutions in Excellian Account Notes as necessary.
Complete eligibility query using electronic resources or phone. Identify benefits via electronic resources/phone, interpret results and enter into Excellian. Verify insurance information through Healthia and other various insurance websites.
Explain copays, coinsurance, and/or deductible to patient(s) and collect on financial obligation owed at time of service. Determine patient need for financial counseling and explain resources available to patient. Respond to basic questions about Allina’s financial assistance programs. Refer patient to PAS-Senior as necessary.
Must be able to push a computer on wheels (WOW)

Education

High school diploma or GED

Qualification/Skills

One year of customer service experience. One year of general office experience and/or is currently enrolled in a school program. Proficient with computers and programs including Word, Excel, and Outlook. Proven strong customer service skills with an exceptional ability to listen and communicate to others. Experience in a team orientated environment essential.

Ability to:
Work in a fast-paced environment.
Handle and manage financial payments.
Develop rapport with a wide variety of customers in a short timeframe.
Demonstrate basic knowledge of English language in both verbal and written context.
Self-motivate and multi-task in an effective manner that includes organizing and prioritizing the work.
Remain calm in stressful situations

Work Schedule

32 hours a week guaranteed.
You will be asked to work a variety of shifts during the two week pay period. The shifts can be 630a-3p, 7a-330p, 1130a-8p, 230p-11p, 3p-1130p or the overnight shift that starts at 10p or 1030p. You can work more shifts if desired and hours are available.
Training will be full-time Monday-Friday for three weeks from 8:30am-4pm. The first three weeks of training will be on the Allina campus in South Minneapolis. Training will be discussed during interview. Applicant must be available to attend all training sessions as each one builds on the previous class
Non-contract
Benefit Eligible

Location/Community Information

For years, lots of people have thought life is good in Plymouth - and now a lot more people are in on the secret. When Money magazine unveiled its annual 2008 -2009 Best Places to Live list, Plymouth was ranked number one among the top 100 cities. Plymouth has built a reputation as a quality community in which to live and work. Its lakes and rolling terrain provide the backdrop for a blend of well-planned residential, business and commercial-industrial areas. Citizens and community leaders have placed a high priority on establishing a first-rate park system, interconnecting trails and diverse recreation facilities. As the community has matured, the City has worked with citizens to permanently preserve natural open-spaces, nurture the arts and protect the environment. Plymouth is one of the fastest growing communities in the Twin Cities metropolitan area. Its strategic location, lakes, diverse housing stock and park system continue to attract new residents and businesses. Plymouth covers about 36 square miles.

Plymouth:
Located ten miles northwest of downtown Minneapolis
Population = 66,000

Community Resource Links:
Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.