The System Analyst role will work within the Hard Rock IT department. The System Analyst is responsible for but not limited to the support, maintenance and implementation of applications.
Performing tuning and maintenance of applications and interfaces
Assists with implementations of new applications, upgrades and patches to existing applications
Proactively re-evaluates software processes and procedures to eliminate obstacles for end users
Develop technical documentation in a clear and concise manner
Delivers timely resolution to change control and system updates
Delivers timely resolution to break/fix items that are presented to them
Provides application support to all departments
Anticipate user requirements and makes adjustments to applications as needed
University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
On-call rotation requiring willingness to evening, weekend, and holiday work, as needed.
Willingness to carry company phone for on call rotation schedule to support end users.
Willingness to travel as deemed necessary by IT Management (national & international).
3-4 years Point of Sale (POS) application and hardware experience, Micros preferred
3-4 years of experience in Restaurant or Retail back office applications preferred
Working knowledge of service desk frameworks such as ITILBasic understanding of concepts relating to data polling
Basic understanding of SQL queries
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