Program Coordinator - Community Service Center

Greater Lawrence Community Action Council - Lawrence, MA2.8

Full-timeEstimated: $34,000 - $48,000 a year
EducationSkillsBenefits
The Program Coordinator will be assisting individuals and families apply and re-certify for health insurance. In addition, you will help the clients choose the appropriate health plans for the family.

Organize and assist with the outreach and enrollment activities in a variety of settings throughout GLCAC Inc. service areas.
Provides outreach information for agency staff of the GLCAC, Inc. to maximize outreach activities with the staff and to avoid duplication of services.
Enters data into the agency’s OCTOPIA database.
Assists clients to prepare and submit applications for new health insurance requirements.
Tracks progress of clients and their applications and follow-up to maximize number of clients that successfully obtain accurate health insurance.
Attends any required training sessions / meetings.
Works closely with other Navigator Staff to continuously look for ways to improve client services as per project.
Guides clients to complete applications for health insurance related issues.
Assists clients with services for participation in enrollment and referral health related issues.
Provides information on federal income guidelines and qualifications and a general understanding of GLCAC, Inc. services.
Run and Submit monthly reports required to the agency and the funding source.
Maintain computerized records of all outreach and enrollment activities.
Maintains rapport with customers, managers, and employees by arranging contacts; researching and developing new services and methods; setting priorities; resolving problem situation
Provides information by answering questions and requests.
Notify application of any additional information needed in a timely manner as necessary.
Provide accurate and quality customer service and information for all inquiries via phone, fax, mail or e-mail.
Maintains statistical records to reflect up-to-date information on individuals and families seeking services compiling and submitting monthly reports.
Supervises the Navigator staff providing leadership, direction, guidance, training and development opportunities and evaluation of work and performance.
Additional duties as requested based on program needs.
Flexible schedule is required to meet the needs of the program; including some evenings/weekends.
Qualifications
High School degree required
Post-secondary training/education/work experience in human services, business or technology desirable, and minimum of two years of work experience in related field.
Must be bilingual (English / Spanish) with great communication skills, both oral and written.
Proficient computer skills in Microsoft Office and familiar with maintaining a database.
Must be committed to providing effective client/customer services and demonstrate self-initiative.
Ability to interact with a highly diversified clientele and be able to work in high volume office.
Relevant experience in the areas of outreach and enrollment and in working with clients from varying cultural/ ethnic backgrounds.
Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.