Preventice Services, LLC - Rochester, MN

30+ days ago
The Information Technology and Services System Engineer is responsible for a wide variety of IT-related areas, including designing, developing, deploying, and implementing information systems.

Design and deploy new systems and enhancements to existing hardware, applications, and operating systems
Design, develop, and implement information systems, applications, and related products
Ensure that computer systems function efficiently and securely to support the organization’s needs
Write programming scripts to enhance functionality and/or performance of company applications as necessary
Determine system specifications, processes, and working parameters
Automate system monitoring tools
Assist with server and application configuration
Handle user administration and provisioning
Interact with vendors and other 3rd parties to secure system-related services and support
Troubleshoot and support client operations such as web sites, ticketing system, email system, and business applications
Proactively report on system performance and potential problems, and provide possible solutions
Provide internal IT support to Preventice team
Ensure the production environment remains up and functioning
Document current and proposed environments
Assist in maintaining complex environments
Document and share solutions to technical problems
Mentor and train System Administrators
Continually improve the level of customer support the team is able to provide
Provide internal training from IT perspective which will lead to greater user efficiency
Earn respect as excellent service provider within the company
Demonstrate your eagerness to help in a polite, professional manner
Ensure your customers feel their issue has been resolved in a timely, helpful, and efficient manner
Ensure acceptable response times on follow-up

Education and Work Experience:
Bachelor’s degree in field of Computer Science and/or equivalent work experience
Strong technical troubleshooting skills
Experience configuring and managing computer systems
Programming and scripting experience in C#, VB, and/or Java

Specialized Knowledge and Skills:
Service-oriented mindset
Team-oriented with exceptional written, verbal, and interpersonal communication skills
Understanding of the software development lifecycle and code management
Strong knowledge of Windows and Mac operating systems and their configuration
Understanding of networking concepts and applications
Must be able to lift and maneuver up to 50 pounds