Program Manager- Customer Success

Intuit - Plano, TX (30+ days ago)4.2


Come join the ProConnect Customer Success team as a Program Manager, supporting our Online and Services team. We’re looking for a customer-obsessed, innovative individual to help our team deliver exceptional results at scale through consistently delightful customer experiences.

Responsibilities
Manage the cross-functional execution of strategic programs across a variety of project types
Assess and manage risk, solve complex problems, apply judgment to balance process compliance with achievement of business objectives.
Effectively execute fundamental project management tasks including issue and risk management, building structured cross-group schedules, tracking dependencies and milestones, and communicating overall project status
Develop logical and actionable plans for complex projects
Clearly and concisely communicate plans, status, issues, risks, and requirements to appropriate audiences
Propose simple and effective solutions for well-defined problems
Choose the most appropriate approach to solve problems and to escalate issues that require clarification or management input
Handle multiple tasks, switches priorities and focuses as needed
Manage time effectively and focus on “the critical few”
Track and drive prioritization for incoming requirements and work requests, analyzes them and drives for clarity
Facilitate or produce clear, actionable requirements documents and ensures that project teams have in-depth understanding of requirements to get to shared vision

Qualifications

Bachelors degree and 5+ years applicable experience required. MBA preferred.
Excellent communication, coordination, and planning skills
Experience in complex project management and leading teams
Ability to operate with minimal supervision and direction, and drive process using indirect authority
Demonstrated skills in building effective teams with strong morale and spirit