Job Type Freight Transportation
Career Level Graduates & Entry-Level Professionals
Reports to Manager
Career Group: Logistics & Network Transport
Job Family: Frght Forwardng(Air,Grd,Ocean)
Job Code: L20061
Job Title: Frght Forwarding L2
What makes DHL great? Our People! We know each employee’s
individual contributions make us the #1 Express Delivery and Logistics Company
in the world.
Start YOUR career with DHL today…
We have an immediate career opportunity for a qualified Operations Supervisor at the Jamaica
Queens, NY JFK Gateway. The Gateway Operations
Supervisor arranges the movement of parcels by Air and Ground, in one of
DHL’s largest express U.S. Gateways encompassing international import and
Job Family Summary:
Arranges the movement of freight by various transportation methods, including Air, Ocean, and Ground, on behalf of exporters and
importers for DHL's import, export, trans-border and domestic product lines. Serves as the single point of coordination (i.e.
'middleman') between customers, customs brokers, and shipping carriers.
Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies
adhered to with the goal of maximizing profitability for the company. Identifies markets to be grown or maintained and develops
appropriate business strategies. Responsible for development and implementation of special projects. Ensures compliance with
preferred carriers is maintained. Ensures quality system is implemented and maintained within area of responsibility. Negotiates,
prepares and issues most favorable buying rate quotations internally and externally with shipping carriers. Responsible for the
accuracy of invoices, bills of lading, shipping statements, foreign currency conversions, and the achievement of key performance
indicators. Assists in annual budget preparation for area of responsibility. Provides technical product assistance to staff. Advises
staff of changes to company policies and goals. Supervises two or more staff; responsible for hiring, coaching, training, and
developing subordinate staff. Assigns work, sets completion dates, reviews work, and manages performance in accordance with
organizational policies, procedures and performance management processes.
Majority of interactions are with subordinates and supervisors at equivalent level or one level higher. Interaction normally involves
specific phases of work or operation. Role model to subordinates and peers; instructs or teaches others.
Sets objectives and delivers results that have some longer-term impact within the job area. Erroneous decisions or recommendations or
failure to achieve results would normally result in noticeable delays in assigned work resulting in moderate expenditure of additional
time, human resources, and/or funds.
Primary input to hiring, performance, and rewards decisions for a group of service, production or support employees, perhaps assisted
by subordinate team leaders or senior individual contributor employees. Primary contribution is supervising other people. Supervises
service, production, and support employees in Associate roles and/or lower level employees in Professional roles. Schedules work for
optimum efficiency and productivity. Provides day-to-day work direction. Schedules and approves vacation and overtime. Must
supervise 2 or more employees. Supervises a large team of Associate level employees or fully manages a location/department, usually
through subordinate, lower-level supervisors or team leaders.
Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately
evident in existing systems. Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and
resolving operational problems and handling disturbances. Assigns and checks work. Provides guidance and training. Provides input to
hiring, firing, layoff, promotion, reward, and other decisions. Manages overtime. Majority of time is focused on supervising
employees who perform service, production, or support work. May have full managerial responsibilities (e.g., budget, revenue,
operations, etc.) for location/department.
Skill & Qualifications:
Complete understanding and wide application of principles, theories, and concepts in function or business area. An advanced
understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training,
budgeting and cost control, and progressive techniques in area of specialization. Generally understands basic supervisory approaches
for work direction, motivation, and disciplinary action. Typically requires BS/BA and 3-5 years experience in related field, including
at least one year of supervisory experience. Professional certification required in some areas.
Often interacts with contacts outside DHL such as customer representatives, vendors, or industry groups.
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which
may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Requires manual
dexterity and visual and hearing acuity. Tasks may involve extended periods of time at a keyboard or work station. Tasks are
regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor
ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents,
animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic