Administrative Support Technician II- County Administration, Human Resources

Howard County, MD - Columbia, MD (30+ days ago)3.0


POSITION SUMMARY:
Work includes the performance of skilled typing tasks in the Office of Human Resources, but principal emphasis is upon staffing the Office's reception area. Answers questions of employees, management and members of the general public. Answers the general telephone number, answers questions, refers calls to professional staff and takes messages when applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Other duties may be assigned.

Performs receptionist duties, responds to human resources related questions internally and externally; routes calls to appropriate human resources area or appropriate County office/department.

Enters, stores and retrieves data from various human resources data systems including the payroll system.

Carries out routine processes and operating procedures; receives and processes personnel request forms and other items; maintains logs and records; prepares basic reports of operations; maintains complex files; files and retrieves materials.

Provides staff support during various employment testing processes, training programs, and benefits enrollment processes and other operations as needed

Creates employee ID badges including fitness center badges.

Responds to telephone requests for employment verification.

Opens and distributes mail, which may include highly confidential/sensitive subject matter.

Other related duties as assigned.

This position has no supervisory duties.

MINIMUM REQUIRED EDUCATION/EXPERIENCE:
High School diploma or GED and three years clerical experience, or equivalent combination of education and experience.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.