The Sr. OD & Change Management Consultant within Human Resources serves as a lead, internal consultant to support company-wide and entity-level objectives. The Sr. OD & Change Management Consultant 1) enables the realization of business strategy by supporting leaders in identifying, prioritizing, and building company-wide capabilities, behaviors, structures, and processes; 2) serves as a primary, trusted advisor for business planning and change initiatives; 3) contributes to long-term success by spearheading the design and delivery/implementation of programs and services that facilitate the alignment and integration of people, processes and technology, vision and strategy, leadership, and business goals and culture; and 4) influences organizational effectiveness and talent management by leading initiatives and projects related to organizational design, succession planning, associate engagement, talent assessment, talent development /coaching and enhancing management capabilities. This position partners with MedStar leaders and with Human Resources across the Enterprise to ensure seamless delivery while developing and executing organizational interventions to support the achievement of business strategy.
EDUCATION: Master’s degree in Organizational Development, I/O Psychology, Human Resources, Change Management, or related discipline required. Advanced Training Certificate in OD, OE, Coaching or Change Management preferred.
EXPERIENCE: 15+ years of related work experience; minimum of 8 years experience in a corporate HR/OD setting.
LICENSE/CERT/REG: Advanced certifications such as Prosci (or other verified change management) certification, DISC, MBTI, Executive Coaching, Birkman, or Drexler-Sibbett
SKILLS: Prior internal/external consulting experience Influences others individually and also broadly across the organization Demonstrates effective internal consulting skills, including contracting with clients Knowledge of organizational development and effectiveness best practices and applications Knowledge of full range of organization development interventions and change management frameworks and applications Pursues innovative approaches for implementing strategic solutions Creates a proactive problem solving environment Fosters an environment of innovative and diverse thinking Integrates a range of organizational perspectives and data Strong interpersonal skills – including demonstrated facilitation skills Strong leader advising and coaching skills Ability to build strong internal partnerships Strong writing skills Strong verbal communication skills Work independently in a collaborative setting Identify root causes of problems and make recommendations Strong project management skills, from concept to planning to implementation
Primary Duties and Responsibilities
Organizational Development: Gathers data on needs, provides feedback, crafts ideas and strategies to meet needs, partners in the selection and implementation of chosen interventions. Facilitates, guides, advises & coaches leaders on change management, associate engagement, performance excellence, team effectiveness, organizational structure/design, governance, practices, strategies other areas that impact the productivity and achievement of business goals. Conducts team and individual assessments and uses data to provide consultation on interventions that will close gaps from current to close gaps from current to desired future state. Monitors & continually improves the effectiveness of existing OD programs to ensure overall impact and value. Establishes, tracks & reports OD metrics to measure organizational impact based on established goals and timelines.
Change Management : Works the full cycle of the project by conducting research and needs analysis, contracts to solve issues identified, executes against a project plan and engages in reinforcement activities to ensure effective change has occurred. Draws upon functional best practices to develop and disseminate knowledge. Partners with other functional experts. Develops and helps business create and implement effective change management strategies and plans to ensure successful and lasting change with a focus on sustainability and agility. Provides knowledge and effective leadership to cross-functional teams that enables the execution of strategic projects. Facilitates project planning, creates and monitors project plans and manages the completion of assigned projects. Develops communications and key messages. Assesses change readiness and organization health at key project milestones. Identifies and effectively utilizes appropriate data analysis techniques and professional acumen to identify the root cause of process issues that helps determine the most appropriate method for improving business performance. Quantifies engagement impacts and communicates results to the business through the executive sponsor and/project lead. Provides tracking and lessons learned mechanisms for continual process/program improvement
Organizational Effectiveness/Talent Management: This work can be at the corporate level, at the entity level to implement enterprise initiatives, or a combination of both. Coaches managers to further individual development and growth. Partners with HRBP team to monitor and promote associate engagement including the administration of associate engagement surveys and action planning. Often leads projects, providing thought leadership, meeting with key stakeholders to gather and share data, and mobilize groups of people to adopt the new approaches. Facilitates formal and informal learning related to HR initiatives (competency models, diversity, mentoring, workplace, systems, etc.) Understands when and how to acquire additional resources and/or subject matter experts when needed. Liaison to external consultants and human performance system providers. Participates as an active team member and contributor on work that supports the Talent and Learning organizations, as well as Human Resources overall Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
Performs other duties as assigned.