Full Job Description
The In-Room Dining Service Server helps coordinates room service servers in delivering all meals, amenities and in room hospitality set ups to the Resort various room types well as take Guest orders over the phone. The server will also oversee any in-room function for small groups in coordination with the catering department. The position also serves as the primary Guest point of contact for VIP guest staying in the Resort suites.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Previous experience in a hotel setting preferred.
Ability to work in a fast paced environment.
Ability to work a flexible schedule.
Excellent customer service, written and verbal communication skills.
Strong organizational skills.
Must be certified in an alcohol awareness course
Must be 21 years of age
Requires normal vision range (with or without vision corrections, such as lenses or glasses), ability to distinguish letters, numbers, and symbols
Team members may be required to stand for long period of times, walk, lift, reach, push, pull, and grasp. This task include the maintenance and care of the assigned area; may be occasionally subjected to higher noise levels.
Indoor and outdoor hotel building, rooms, facilities and structures
Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
Upon start review shifts upcoming amenity deliveries or special in-room events to ascertain status and timing required for that shift. Review shift staffing and side work assignments to ensure floors are clear of trays and carts of soiled plates.
Work closely with servers to coordinate multiple floor deliveries and peak volume times. If necessary, deliver orders to guest rooms.
Train new Team Members
Coordinate and update all incoming request for amenities by date and established delivery times with front desk in assigning rooms for any pre-arrival deliveries.
Ensures that all reasonable VIP Guest request are accommodated and are also communicated to Concierge
Takes Guest's food and beverage orders over the phone. Input the orders into POS systems, process Guest's checks in accordance with the established procedures and proper tendering of transactions.
Follow established internal control procedures for obtaining banks, returning banks, and non-cash paperwork drop.
Follow established side work duties
Ensures all equipment is functioning properly; report any problem to the IRD Manager and or Engineering
Assist with the collection of room service trays, tables and other food and beverage items for the guest rooms. Including proper breakdown of trays and tables
Maintain a positive work atmosphere by acting and communicating professionally with Guest, vendors, Team Members and management.
Perform other duties as assigned by Management
Follow Company and department safety practices to minimize risk of self and others.
Follow any and all applicable company and department policies and procedures
Must be extremely organized, able to expedite multiple orders. Must work well with other Team members and support department involved in the daily functions of the position.
Good communication skills and abilities are essentials. Must be able to communicate fluently in English in verbal and written form.
Take the initiative to identify and undertake projects during slow periods.
Must be able to work outdoors if necessary. Must be able to carry loaded trays in slippery surfaces and handle hot plates and equipment with proper PPE.
Solid interpersonal skills. Must maintain a pleasant personality to effectively deal with Guest's questions and services, and to contribute to the overall atmosphere of team work with follow team members. Must have the ability to listening effectively.
Must have previously supervisory experience and knowledge regarding food and beverage.