General Summary of Position
This is the first job in a series of two that are involved in the registration and/or admission of patients at WHC. This job may be located in Patient Access Services, Outpatient Registration, or in a department. Schedules patient appointments, registers patients, verifies or obtains demographic/ insurance information, and receives payments. May greet patients, answer the phone, validate insurance, answer questions/give patient information regarding preparation for tests/exams, and perform related clerical functions.
High School Diploma or GED required
- May require up to l year of technical or other specialized training, such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc.
Six to twelve months experience required as Office Assistant I or equivalent required, demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and/or data entry required
Knowledge, Skills, and Abilities
Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application
Primary Duties and Responsibilities
- Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointment(s), coordinating multiple appointments as necessary to reduce the number of visits the patient has to make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders.
- Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals, results from earlier test(s), and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc.
Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patient to designated areas of the Hospital as needed.
May enter/verify charges in the computer and/or close cash registers counting currency, checks, credit card payments at the end of the shift.
Requests and receives medical records and/or assembles various admission packets, where applicable. Maintains including, but not limited to: number of patients registered, accurate account of the Hospital's census, physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics.
May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures, according to standard department protocol.
May perform department specific activities, e.g., posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing, filing, etc.
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
- Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
- Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
- More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.