Position Summary:The Service Writer is responsible for parts room inventory and all ordering and receiving of parts. They are also responsible for work order management and is committed to delivering outstanding customer service.
Ensure cleanliness and pleasant atmosphere of work area at all times
Assists technicians by ordering parts from vendors, pulling parts, and managing inventory
Maintain work orders for repair work and parts
Develop a strong knowledge of Dockmaster system
Activate Warehouse system and SMS
Identify safety issues and correct accordingly
Maintain positive attitude in high stress situations
Must be flexible - willing to work a varied schedule
Other duties and tasks as assigned by manager
Background in Repair Field and Dockmaster service program preferred
Basic Mathematical knowledge and Computer skills are required
Must be able to follow safety procedures and precautions due to physical risks
Requires occasional stooping, kneeling, crouching, and crawling
Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs.