Smashin Crab boasts an energetic and vibrant atmosphere with delicious seafood to match. We’re looking for high energy people that are fun to be around, great team players, seafood lovers, calm under pressure, and have strong work ethics to join our Krewe.
The ideal candidate will have experience leading a service team and managing the daily front of house operations of a restaurant unit. Ability to manage the HEBR, servers, and bartenders to ensure quality within Smashin Crab standards; Ensuring all service operations are in compliance with the overall concept, culture, health and safety standards. Reporting will be to the General Manager.
Responsibilities:
- Manage the FOH labor and expense budgets
- Responsible for ensuring and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Responsible for executing weekly restaurant inspections and managing action plans with the staff for resolution.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of the dining room and Bar
- Ensure compliance with FOH operational standards, uniforms and appearance, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality of service delivery to our guests
- Uphold all ServSafe guidelines
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Completes accident reports promptly if a guest or employee is injured.
- Investigate and resolve complaints concerning food and service.
- Direct supervision, development and, when necessary, termination of employees.
- Develop employees by providing ongoing coaching, establishing performance expectations and by participating in performance reviews.
- Maintain an accurate and up-to-date plan of FOH staffing needs. Prepare FOH schedules and ensure that the dining room is accurately staffed for all shifts.
- Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
Qualifications:
- Front of House management experience of 3-5 years
- Management experience in a high volume full service restaurant; sales averaging in 3M+
- Strong administrative skills
- Demonstrated ability to lead
- Strong communications skills
Benefits:
- Employee discount
- Paid time off
- Dental insurance
- Health insurance
- Vision insurance
