Customer Experience Specialist - Multiple Positions Available!

Allina Health - Coon Rapids, MN3.7

30+ days ago
Introduction

Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills.

Allina Health clinics are committed to providing a work environment where passionate people have the knowledge, tools, opportunity and freedom to make a positive difference in the lives of our patients. We want you to be part of our team where each employee contributes to our mission of exceptional primary and specialty care. Allina Health clinics provide primary care, specialty care and urgent care services to people in 41 communities. More than 750 health care practitioners help patients identify health risks, manage chronic illness and find their path to better health.

Responsibilities

Provide exceptional customer service to all incoming callers.
Actively listen to callers to identify needs.
Create a relationship with the customer by projecting a caring and helpful attitude.
Take responsibility for the outcome of the call and provide first call resolution when possible. Perform basic scheduling and phone support with an emphasis on customer service to enhance the Allina Health consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.
Provide patient access to Allina Health Group services by scheduling appointments.
Ensure Registration is accurate and complete.
Use electronic knowledgebase tools to ensure adherence to correct procedures.
Learn and understand clinical services supported, including but not limited to Allina Health Group and Allina Health Hospitals.
Develop, achieve and maintain knowledge of tools and resources; including but not limited to Amtelco, Avaya, Excellian, AKN, and other applications.
Develop, achieve and maintain knowledge of workflow standards based on clinical service line direction.
Develop, achieve and maintain comprehensive understanding of guidelines for accessing patient, provider and employee information.

Education

High School diploma or GED required. 1 year of post high school education preferred.

Qualification/Skills

One year of customer service experience required. 6+ months experience in a healthcare setting preferred.
Demonstrated proficiency with Microsoft Office applications through previous work and/or school experience.

Work Schedule

40 hours per week
Non-contract
Benefit Eligible

Current available hours:
Monday - Thursday, 11:00 AM- 8:00 PM, Friday 9:00 AM - 5:00 PM

Location/Community Information

The city of Coon Rapids is a fast growing community on the Mississippi River just 20 minutes north of Minneapolis-St. Paul, and the metropolitan area gateway to the northern part of the state. Coon Rapids offers excellent access to highways, dynamic community shopping centers with major retail anchors, and a wide variety of recreational activities including neighborhood and regional parks, a municipal golf course, indoor ice arenas, hiking and biking trails and swimming pools.

Coon Rapids:
Located 14 miles North of Minneapolis and 20 miles Northwest of St. Paul
Population = 63,000
Service area = 413,500

Community Resource Links:
Community Information School Digger

Explore Minnesota MN Dept of Education

Minneapolis St. Paul MagazineSt. Paul Pioneer Press

Twin Cities Living MagazineStar Tribune

Closing

If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.