Director of Service Planning

NCTD - Oceanside, CA3.0

30+ days ago
Under the general direction of the Chief Operations Officer – Transit Planning and Bus Operations, the Director of Service Planning is responsible for directing and coordinating multimodal transit service operations planning and implementation activities of NCTD. All activities related to the service planning and implementation of bus, paratransit, hybrid rail and commuter rail services are the direct responsibility of this position.

Distinguishing Characteristics
This position is characterized by its responsibility for the development, implementation and service quality monitoring of NCTD's multimodal transit services. Advanced knowledge of best practices in multi-modal transit service planning and service operations practices and procedures for bus, hybrid rail, heavy rail and ADA paratransit is essential. The Director of Service Planning is responsible for directing the preparation of multi-modal planning studies for NCTD. This position participates in regional transportation studies and related service development activities in coordination with other agencies such as the San Diego Association of Governments (SANDAG) and the LOSSAN Corridor working group. This position is designated as "at-will" in accordance with the NCTD Employee Handbook.

Supervision Received and Exercised
This position reports to the Chief Operations Officer – Transit Planning and Bus Operations and is responsible for the direct supervision and management of the Transit Planners and other staff as assigned. This position is responsible for coordinating and supervising the work of professional transportation planning staff, operations and scheduling staff, other subordinate staff, assigned SANDAG Planners, and planning consultants. Further, this position is expected to participate in the sharing of expert knowledge and as a vital member of various project teams that may be instituted.

Working Conditions
Normal working conditions for this position are in both an office and field setting. Business travel may be required periodically between District sites, governmental agencies, consultants' facilities, and other locations as required.

Examples of Duties:

Essential Functions
Duties may include, but are not limited to, the following:
  • Directs and oversees the service change process several times per year, including the development of transit service schedules, blocking, public timetables, and maps.
  • Directs and monitors transit service implementation;
  • Directs and manages the development of NCTD transit services by coordinating directly with NCTD staff members, city staff, SANDAG, citizen groups, developers, businesses, and other transit, land use, planning, and governmental agencies.
  • Serves as NCTD's representative at regional meetings and committees, promoting strong transportation/land use connections, smart growth and multi-modal connectors.
  • Directs the collection, analysis and evaluation of data relative to transportation services, modes, equipment, and ridership of transportation services and the impact of the services.
  • Directs the development of the Short-Range Transit Plan or Service Implementation Plan, portions of the National Transit Database report, Title VI, ADA Plan updates and other required reports.
  • Provides input to SANDAG's Regional Coordinated Plan.
  • Directs and oversees the development review process for proposed projects in NCTD's jurisdictional area (i.e. new housing, commercial development, etc.).
  • Directs/supervises the preparation of maps, charts, reports, technical documents and correspondence.
  • Participates in the development of operational policies and procedures for transportation services (i.e. fare and transfer policies).
  • Directs, organizes and conducts public outreach meetings and public hearings related to transit services.
  • Prepares and presents written and oral reports to the NCTD Board of Directors and to other agency and community groups.
  • Directs development of projected service levels and other forecasts.
  • Prepares recommendations regarding future types of transportation services and facilities, including impact assessment of usage and financing of the services and facilities.
  • Responds or directs responses to inquiries and complaints from community members, regulatory agencies and the business community.
  • Responsible for the hiring, training, supervising, reviewing, disciplining, and terminating subordinate staff as needed and in accordance with District policy.
  • Directs development of departmental budget.
  • Perform other related duties as assigned.


  • Master's Degree in Business or Public Administration, Economics, Planning or a related field required.
  • Minimum ten years prior similar experience at the same level, including prior leadership/ supervision transportation planning.

A combination of experience/skills and education to fulfill the requisite knowledge, skills and abilities for this position may be considered.

  • Possess and maintain a California driver's license, Class C, and a satisfactory driving record for the last five years.
  • Maintain compliance with the District's policies regarding Conflict of Interest and Ethics.

General Requirements
  • Knowledge of operational systems and databases with experience implementing and or overseeing systems such as CAD/AVL, automatic passenger counters, and other standard industry systems.
  • Knowledge of planning methods related to service design, demand estimation, cost estimation, economic evaluation, and environmental assessment.
  • Knowledge of transit scheduling methods for bus, rail, and ADA paratransit, including scheduling software.
  • Able to read, analyze and interpret maps, schedules, plans, spreadsheets, and related documents.
  • Ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
  • Able to demonstrate proficiency in computer software programs including the Microsoft Office Suite. Possess the ability to work with data base applications, transit scheduling packages, ARC-GIS, and Trapeze scheduling software for paratransit operations.
  • Understanding of labor contracts and administration; budgeting procedures and techniques.
  • Knowledge of report writing; cost and statistical analysis, business mathematics and statistics, research methods and survey techniques.
  • Ability to create and maintain good working relationships through excellent communication and teambuilding skills, including the ability to engage successfully with both internal and external contacts and the public.
  • Strong analytical and critical thinking skills; ability to gather, organize, analyze, and present data to appropriate sources.
  • Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
  • Professional level of expertise and ability to demonstrate use of high level discretion and judgment in execution of duties is preferred.
  • Ability to manage and maintain simultaneous, transitional, and emerging priorities.
  • Ability to work a flexible schedule that may include early mornings, evenings, weekends, and holidays as required by operational needs.

Supplemental Information:

Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must possess the ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions and work with office equipment, and lift equipment up to 25 pounds on a daily basis. The employee must be able to hear, see, and communicate verbally to exchange information. The employee must be able to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. The employee may be subject to fumes, odors, dusts, gases, chemicals. The employee must be able to walk, climb, balance, bend, carry, push, reach, sit, and stand.

Machines / Tools / Equipment
  • Ability to operate a personal computer and Microsoft Office Suite programs.
  • Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
  • Ability to carry and operate a mobile on-call device.

Salary based on experience not to exceed mid-point of stated range. For consideration, apply online at NCTD is an EEO Employer.