Relationship Manager

YapStone - Walnut Creek, CA (30+ days ago)3.4


At YapStone, we approach payments with the same startup mentality that we had when we launched our first payment solution in 1999. We are now focused on combining our entrepreneurial spirit with our immense payment expertise to take our company and our partners to the forefront of innovation. As one of the leading payment companies, YapStone is continually searching for passionate thinkers to join us in changing how the world pays.

PRIMARY RESPONSIBILITIES

Build and manage collaborative relationships with YapStone’s top clients and partners to ensure client satisfaction, retention, and growth.
Manage client campaigns with a focus on onboarding, proactive outreach, strategy, marketing, and reporting.
Heavy outbound phone interaction with customers ranging from C-level Executives to site-level managers to conduct regular health checks, gather feedback and promote usage.
Upsell existing and new products to drive usage and engagement.
Lead product webinar trainings to educate customers regarding new system enhancements and increase overall knowledge of the platform.
Resolve client issues and concerns in a timely manner.
Gain a deep understanding of YapStone’s platform and technology to drive efficiencies and streamline processes.
Work cross-functionally to improve YapStone’s offering based on client feedback.

REQUIREMENTS

Bachelor’s degree in business administration, communications, or related field preferred but not required.
Experience in a client-facing role (preferably customer success or sales) and strong phone presence.
Ability to work independently and self-manage.
Exceptional verbal and written communication skill
Excellent computer skills utilizing Microsoft Office products and CRM (Salesforce) systems.
Customer-first mindset and ability to defuse customer escalations on your own.
Comfortable in a fast-paced and ever-changing environment.
Works well across multiple departments.
Experience in payments or financial technology preferred but not required.

Changing the way the world pays inspires us daily. It gets us up in the morning and keeps us up at night. And just in case we need an extra dose of inspiration during the day, our team needs only take a moment to take in a stellar ocean view from our Santa Monica office or visit one of our many break rooms for a notably large selection of snacks. From comprehensive health insurance packages to gym memberships, you’ll find plenty of benefits and perks that reflect our appreciation for all of the thinking and doing that goes on at YapStone.

About YapStone

YapStone is a global provider of full-stack payment solutions for global marketplaces and large vertical markets. YapStone powers online and mobile payments for HomeAway®, VRBO®, and thousands of apartment and vacation rental companies, Homeowners’ Associations, self-storage companies, hospitality establishments and non-profits. YapStone processes over $14B in payment volume annually and has been recognized for its growth, ranking on the Inc. 5000 list of Fastest-Growing Private Companies for eight consecutive years and named to the Forbes’ List of America’s Most Promising Companies again in 2015. YapStone has raised over $110 million from investors including Accel Partners, Meritech Capital and Bregal Sagemount. YapStone is headquartered in the San Francisco Bay area with additional offices in Santa Monica, California and Ireland. To learn more, visit www.YapStone.com. #LIKI