We are looking for an Experienced Bilingual (English & Spanish) Front Office Receptionist/Medical Assistant
We are a growing Family Practice in the Oceanside / Tri-city area
We have an immediate opening for a Front Office Medical Assistant / Phone Receptionist
Hours are Mon - Fri from 8:00 a.m. to 5:00 p.m. with Weekends off.
Position Summary:
Front Office Receptionist / Medical Assistant is responsible for activities that result in complete, accurate and timely admission and registration of all patients prior to being seen. The registration process includes completing accurate and timely data entry of patient demographic and insurance information into the practice management system. Verifying insurance eligibility. The front office receptionist/ medical assistant must complete pertinent registration and enrollment forms and enter patient demographic information into various internet based computer application systems. The front office receptionist/medical assistant adheres to all patient confidentiality policies and is responsible for carrying out job assignments in a pleasant and respectful manner. This employee must be responsible, reliable and dependable.
ESSENTIAL JOB FUNCTIONS:
- Maintains a professional demeanor and excellent customer service with patients, providers, outside agencies and management staff.
- Maintains accurate registration of patient insurance and demographic information in the electronic health record or practice management system.
- Collects co-payments and patient payments and accurately records and logs all payments received.
- Verifies insurance eligibility
- Answers phone calls and sends out new appointments and appointment reminders to specific patient populations.
- Adheres to all patient confidentiality policies and carries out all tasks in a pleasant and respectful manner.
- Provides helpful answers to inquiries made by patients and staff regarding programs and services offered at Surfside Medical Group
- Collaborates with back office staff in order to achieve efficient workflow.
- Collaborates with members of the team to ensure daily patient care productivity goals are met.
- De-escalates challenging situations that may arise with patients and/or staff.
- Serves as a resource to staff and providers in the use of the electronic health record (EHR).
- Answers phone calls, screens callers, relays messages, and greets visitors in a professional and compassionate manner.
- Scans demographic, insurance and medical reports and documents the information into EHR.
- Completes and prepares various types of administrative medical forms for outside
EDUCATION/QUALIFICATIONS: Completion of high school or equivalent and 2-3 years of experience in a medical office setting preferred.
****Bilingual English/Spanish preferred*****
- Medical and insurance terminology knowledge preferred.
- Proficient in Microsoft Word, Microsoft Excel, Internet, Email, Practice Management Systems and Electronic Health Records preferred. (Experience with Athena EMR and Phreesia patient check-in)
- Communicates and comprehends in written and verbal form using correct grammar in English.
- Treats individuals of diverse ethnic and cultural backgrounds with respect and exceptional customer service.
- Works independently, shows initiative and works productively within a team environment.
- Maintains a high level of professionalism and confidentiality.
- Medical assistant certification is not required but a plus!
Physical Demands Employee is required to frequently sit in an upright position at a desk for office work. Employee may be required to stand for long periods of time and move rapidly in a fast paced office environment.
- Employee will be required to use the telephone system and office equipment regularly.
- Employee will be required to use repetitive hand and finger motion to type using a variety of computer applications including practice management system, internet and other office equipment.
- Employee is required to sit; talk and pay close attention to detail in a busy office environment.
- Employee will occasionally be required to lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Job Types: Full-time, Part-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Medical Specialty:
- Internal Medicine
- Primary Care
- Urgent Care
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 2 years (Required)
- Medical terminology: 2 years (Required)
- Computer skills: 2 years (Required)
Work Location: In person
