Data Center Technicians
Perform preventative maintenance in data center according to schedule and ensure effective working of mechanical building systems.
Maintain all operations systems and perform all emergency functions required for smooth operation.
Administer all service requests and provide resolutions to achieve required goals.
Manage and perform all critical and non-critical processes and participate in various predictive maintenance programs.
Document all records for equipment’s, prepare time sheets and administer back up equipment at all times.
Administer all emergency backup and ensure no interruptions in operations for same.
Analyze equipment and perform repair as required.
Ensure all work according to local, state and Federal regulations.
Maintain inventory for equipment keep records of warranty for all tools and equipment.
Perform basic repair to basic building components.
Supervise and maintain comprehensive workflow and ticketing system.
Develop standard operation procedures for various operations.
Manage all reoccurring problems and ensure work within timeframe and according to capacity demands.
Assist all senior level engineers and perform troubleshoot on all customer issues.
Work tickets that have been assigned to our Remedy queue. Racking and un-racking servers, running fiber cables per cabling standards, and assistance in trouble shooting issues.
Receive packages and equipment. Schedule the shipping/receiving dock to accept packages
Contact technical personnel as required by critical outage procedures. Follow guidelines established for the contacting of technical/critical personnel
Maintain a written record of each event to ensure that all documentation and procedures were utilized correctly.
Install and remove hosts/servers/network per process in place.
Support off-shore remote hands with any trouble shooting.
Experience in computer center operations and/or computing management in multi-platform environment and operating systems.
Working knowledge of network equipment.
Working knowledge of HVAC, UPS, and other Data Center systems helpful familiarity with MS Office and Remedy 8.1 helpful