Experienced Automotive Service Advisor

BILL BROWN FORD - Livonia, MI

Full-time

FORD Service Advisor - Experience PreferredBill Brown Ford - Livonia

We are looking for an experienced Service Advisorfor our award winning service department in our 40-bay service department to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. What We Offer

  • Highly productive, clean and professional shop
  • Continued education and manufacturer training
  • Career growth and advancement possible
  • Shop equipped with the newest technology and equipment
  • Health, Dental, Vision and Life insurance
  • 401K
  • Paid Vacations
  • Employee Vehicles Purchase Program

Responsibilities

  • Provide quality, friendly, professional customer service
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
  • Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
  • Comply with all company safety policies and procedures.
  • Efficiently and accurately ensure quality repair work in accordance with dealership’s and factory standards

Qualifications

  • Strong listening skills
  • Service advisor experience preferred
  • Ability to learn new technology, repair and service procedures and specifications
  • Enjoy working in a fast-paced environment
  • Positive, friendly attitude, along with a customer service mentality
  • High school diploma or equivalent
  • Math, Reading and Basic Computer skills
  • Knowledge of CDK Global and Ford SMARTT information technology helpful but not mandatory
  • Excellent oral and written communication skills
  • Professional appearance and work ethic
  • Must have a valid MI driver’s license with good driving record

Job Type: Full-time

Salary: $50,000.00 to $80,000.00 /year

Experience:

  • Clean Driving Record: 1 year (Required)
  • Automotive Service Advisor: 3 years (Required)

Education:

  • High school or equivalent (Preferred)

License:

  • Driver's License (Required)