Solutions Engineer II

Cimetrix - Salt Lake City, UT (30+ days ago)


Be a trusted technical advisor to potential and existing clients
Ensure that existing clients are successful
Engage clients face to face on their software development
Help clients to realize new applications for company products
Be the technical expert on multiple company products and related industry standards

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate with the Sales team to demonstrate multiple products to potential clients
Guide potential clients to the correct product
Develop material for technical sales & marketing
Convince potential clients that company products are the best technical solutions
Advise and assist new clients on correct product usage
Educate and consult clients on product usage and related industry standards
Write sample code for clients
Collaborate software development with clients
Diagnose advanced issues, debug client application code & propose workarounds to the clients
Communicate product feedback to Product Management
Provide Tier 0 through Tier 3 technical support to clients
Assist and mentor other team members
Develop an in-depth understanding of all company products & related industry standards

REQUIRED Knowledge, SKILLS, and Abilities:
Excellent verbal and written communication skills
Proficient English verbal and written skills
Experience in software design and coding using C#/C++ with Visual Studio
Ability to complete assigned duties with minimal direction and oversight from management
Experience with Microsoft Office
Presentation and demonstration skills

BONUS Knowledge, Skills, and Abilities:
Industry standards GEM, SECS-II, HSMS, OPC, EDA, OPC UA
Programming languages such as VB.NET, Java
Experience with of XML, WCF, WPF, SQL database, TCP/IP and Web services
Experience using COM objects and developing COM interfaces
Knowledge and experience in Semiconductor and/or another manufacturing industry
Knowledge and experience in developing software for Semiconductor equipment or other manufacturing equipment

EDUCATION AND EXPERIENCE:
Bachelors of Science in Computer Science or related engineering degree
3-5+ years of software programming experience with Microsoft Visual C++ and/or C#

Other Requirements:
Some travel is required, less than 40%