Circulation Assistant (Full-time)

Worthington Libraries - Columbus, OH

Full-time$14 an hour
EducationSkills
LIBRARY LOCATION: Northwest Library

DESIGNATED POSITION HOURS: 37 hours per week

HOURLY RATE: $14.38

SCHEDULE:
Sunday (every 3rd): 12:15 p.m. – 5:15 p.m.
Monday: 8:00 a.m. – 5:00 p.m.
Tuesday: 8:00 a.m. – 4:00 p.m.
Wednesday: 1:00 p.m. – 9:00 p.m.
Thursday: 1:00 p.m. – 9:00 p.m.
Friday or Saturday (50% Fridays and 50% Saturdays based on a six-week rotating schedule): 9:00 a.m. - 6:00 p.m.

PURPOSE
Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.

ESSENTIAL POSITION FUNCTIONS

Proactively provides customer service by assisting patrons with Public Access Catalog (PAC), check-out, self check-out, copiers, printers and locating or retrieving materials
Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
Assists patrons with Library card accounts and resolves account disputes
Locates, retrieves, sorts, restocks, checks-in and checks-out all library materials accurately and efficiently
Performs duties of Circulation Aide, as needed

Required Skills
Knowledge, Skills, Abilities and Personal Characteristics

Ability to maintain confidentiality and use appropriate judgment in handling information and records
Ability to work accurately with attention to detail
Ability to address and resolve patron conflicts equitably
Ability to retain and follow circulation department policies and procedures
Proficient in the use of the Integrated Library System (ILS)
Ability to meet circulation department standards for shelving and sorting
Ability to pass alphanumeric sorting test
Ability to pass computer skills test

Required Experience
Education, Training and/or Experience

High school diploma or GED
A minimum of one (1) year of customer service experience