Lead Customer Service Representative

Speedway LLC - Lowell, MA3.3

Full-time | Part-time

Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in order to provide excellent customer service to our customers on every visit. We offer full and part time opportunities that will work with your schedule.

Speedway offers best in class benefits including:
Weekly paychecks and paid holidays at 2x pay for all hours worked
Paid vacation (full-time positions)
Coverage in medical, dental, life, and vision insurances eligible upon enrollment (full-time positions)
Tuition Reimbursement including GED and Adoption Assistance
Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment
Exciting incentive and rewards programs

What you bring:
Meeting and exceeding customer expectations on every visit
Maintaining a clean, safe environment to ensure the store is presentable
Food preparation including making one of our customer-favorites….coffee!
Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
Ability to follow proper health code guidelines
The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
Handle escalated customer concerns and emergencies in absence of the General Manager
Promote store sales and selling initiatives and encourages the team to strive to reach goals
Accurate and timely processing of Daily Sales Reporting in absence of General Manager
Participates in the store’s Cigarette Inventory Control as needed

Speedway LLC is an Equal Opportunity Employer and is committed to workplace diversity.


Experience Requirements:
Customer service experience preferred