Operations Analyst

Veritude - Boston, MA (30+ days ago)3.8

Veritude is hiring a Operations Specialist for Fidelity Investments in Boston MA.

The Agency Operations Specialist is a key member of Fidelity Communications and Advertising’s (FCA’s) Marketing Operations team. The specialist provides centralized data input, reconciliation processing and recordkeeping of the workflow and financial management tools and solutions FCA staff use to manage the work they do on behalf of the Fidelity enterprise.

Major Responsibilities:
Time keeping maintenance for FCA employees and independent contractors
Report preparation and distribution
Reconciliation of contractor vendor payroll timecards and vendor invoices
Works with team to identify and implement improvements/efficiencies
Using FCA's project management and financial dashboards and reporting solutions assist team with ongoing reporting requests.
Support onboarding activities
Timesheet training
Assist with tracking

Monitors project maintenance and timekeeping compliance across associate population

Uses relationships, reporting, and other methods to improve and maintain high level of compliance.

Trains new users on project management and financial tools

Works with users to troubleshoots issues, tracks and resolves user errors. Initiates and follows-thru on tickets and partners with technology partners to implement fixes and user enhancements. Participates in planning around tools’ road map.

Problem Solving

Candidate expected to be an active participant in idea generation. Candidate will be actively learning on the job. Responsible for researching, analyzing and resolving data discrepancies both independently and with manager, when appropriate.

Working Relationships (all daily contact) include:
Director of Marketing Operations – providing context, overall guidance oversight, ad-hoc reporting requests
Sr. Operations Analysts – work assignments - timekeeping maintenance, associate onboarding accesses and training
Sr. Systems Analyst – coordinates issue/resolution activities for Oracle Project Accounting and Workfront tools

Ideal candidate focused on establishing career in marketing and advertising operations
o Loves to make things that are a bit cumbersome a little easier for everybody to understand

o Doesn't take themselves too seriously but is serious about getting the work done

o Is detail-oriented while making sure they get the big picture

o Wants to teach as much as wants to learn

4 Years College or equivalent business experience

Fluent with Excel and other MS Office tools
Experience with Workfront, Oracle and Sharepoint knowledge a plus
Proven experience picking up new systems
Excellent oral and written communication skills
Strong analytical abilities and attention to detail
Ability to prioritize the work
Flexible approach to proactively identifying opportunities and solutions in a fast-paced environment
Presents info logically and concisely
Strong organizational skills
Strong client/customer focus and collaboration/teamwork skills