Under the supervisor of the Director – Information Technology, the Information Technology Specialist provides network support and assists with analyzing requirements to plan systems that will provide the capabilities required for projected workloads. Information Technology Specialist serves as technical expert for the development, implementation, management, and support of MSSI systems and networks.
An Information Technology Specialist may assist with the planning of various layouts and installations of new systems or equipment at all health service delivery locations in Iraq and ensure connectivity with DOS and other systems. In support of the MSSI mission the Information Technology Specialist may perform in any or all of the following roles as assigned by Director - IT:
Network Administrator- A network administrator is responsible for maintaining MSSI local area networks (LAN), wide area networks (WAN), Internet, intranet and network security applications. A network administrator may also be called up to design, install, sustain network hardware/software and supports the CHS and MSSI computer network system.
Computer Support Specialist- A computer support specialist supports CHS and MSSI and DOS/COM information technology policies and practices by providing technical services to end users. A computer support specialist may be responsible for help desk support and/or technical support. A help desk computer support specialist assists end users via phone or radio by troubleshooting, diagnosing technical issues and providing solutions to computer problems. A technical computer support specialist is responsible for solving technical computer problems by installing and repairing hardware/software applications.
Database Administrator- A database administrator maintains, supervises and tests CHS MSSI database management system, as required. A database administrator also schedules and oversees the installation, modifications and changes to database management system. Based on requirements, database administrators may manage a team of database specialists for special transition projects and implementations. A database administrator must have extensive knowledge in database management systems and be able to train end users on policies and procedures.
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which CHS is recognized.
- Performs IT help desk functions.
- Confers with managers to obtain information on limitations and capabilities of existing systems and capabilities required projected workload.
- Assists with the planning, implementation, and supporting of the network platform and with the installation and maintenance of various Local area networks’ hardware and software infrastructures.
- Assists with analyzing requirements for the computer and network systems technology and reviews available vendor offerings to recommend computer and network architecture solutions to the Director - IT.
- Assists with the planning of future enhancements to the infrastructure including networking needs, such as hardware software and storage solutions.
- Assists with evaluating factors such as number of departments serviced by data processing equipment, required reporting formats, time requirements and cost constraints, and need for security and access restrictions to determine hardware configurations.
- As assigned, develops policy, procedures and controls to ensure only authorized access and use of DoS OpenNet (unclassified, secure system). Assists the Director – IT and the Health Systems Administrator/Logistician account for and control DoS computers and other related IT property.
- Responsible for the day-to-day backup of the network and ensuring the smooth running of the networking process. May be responsible for training users to use new or modified equipment.
- Monitors equipment functions to ensure system operates in conformance with specifications.
- May perform other duties and responsibilities, as assigned by the Director – IT.
- IT service providers will document trouble- and other reports, service calls/work performed, system or configurations changes.
- Attends and participates in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, and new policy requirements.
- In the rare event of direct patient contact, maintains the highest regard for patient dignity and observe the precepts of the American Hospital Associations Bill of Rights for patients.
- Other duties as assigned.
REQUIRED CERTIFICATIONS, QUALIFICATIONS AND EXPERIENCE
- A MCSE is preferred.
- Five (5) years of experience in a full-time IT Specialist or is required.
- A BA/BS in Computer Science, Computer Technology is highly desirable
- Requires the ability to read and interpret written information and effectively communicate verbally and in writing where information includes scientific terminology.
- Requires knowledge of network planning and basic skills required by a Network Administrator, Computer Support Specialist and/or Database Administrator.
- All Medical Support Staff must have current experience and have worked a minimum of 6 of the last 12 months in desired career field.
- Must have a current U.S. Passport.
- Must sign a CHS Foreign Service Agreement (FSA) and is bound to the terms and conditions of the FSA.
- Shall be proficient in the ability to speak, write and communicate in English.
- Work hours are based on a 72 hr. work week; typically six 12 hour days but other variations may apply.
- Requires a favorably adjudicated Moderate Risk Public Trust (MRPT) investigation conducted by the Department of State, Bureau of Diplomatic Security.
- Shall attend a Pre-deployment Counter Terrorism training course prior to deployment to Iraq.
- The following requirements apply to Information Technicians:
- Shall be licensed/certificated in the United States.
- Participate in training, (including HIPAA training) that may be required by DOS or CHS prior to deployment to Iraq.
- Must complete a Foreign Affairs Counter Terrorism training course prior to deployment to Iraq for work on the MSSI contract. Training will include: Combat First Aid, Weapons Familiarization, Defensive Tactics/Driving, IED recognition, Surveillance Detection and Hostage Survival and Personnel Recovery
- Shall be proficient in the ability to speak, write and communicate in English.
- Shall demonstrate proficiency in the use of basic word processing programs and the CHS Medical Management System software.
- Shall understand and practice the precepts of the American Hospital Associations Bill of Rights for patients.
- Must be confirmed by a medical examination to be “medically and dentally fit” in accordance CHS Medical Readiness Guidelines and Policies and/or as dictated by the Client.
- No conditions that would prevent the wear of personal protective equipment; including protective mask, ballistic helmet, body armor and chemical/biological protective garments or conditions that would prevent the capability of donning, lifting or carrying of up to 70 lbs. of referenced gear while running to a bunker or protected area in the face of perceived or imminent danger.
- Work is normally performed in a typical interior/office work environment; travel in Iraq is required by surface or air.
- The climate is desert-like, hot and prone to dust storms.
Comprehensive Health Services (CHSi) supports the health and well-being of civilian and military workforce partners in austere, remote, and security challenged environments outside the continental United States. With over 40 years of experience providing a full range of medical services, Comprehensive Health Services (CHSi) medical management solutions are comprehensive, responsive, and reliable.
Comprehensive Health Services is an Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.
Job Type: Full-time